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NB: This vacancy closed to applications on 27/09/2020.

Principal Specialist (Service Level Management)

Job Reference: 120-AC555-0920

NHS Wales Informatics Service
Technium 2, Swansea, Swansea
£38,890 - £44,503 per annum

NHS Wales Informatics Services has a large portfolio of information and technical service programmes and projects, which will enable a digital future and the modern services needed by NHS Wales, health and care professionals, patients and citizens.

NWIS is the first organisation in the UK to receive the new "British Standard for Valuing People"

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

NHS Wales Informatics Service (NWIS) is Wales’ national IM&T strategic organisation. Its primary purpose is to create a set of information and infrastructure services that enable the provision of integrated, person-based information that can be used to join up and improve patient care across the NHS and social care in Wales.

NWIS is responsible for the design, deployment and management of national Information, Communication & Technology (ICT) systems within NHS Wales and provide a range of services to the Welsh Government and NHS Organisations. The organisation is also responsible for setting the standard for health informatics professional development. Now is a great time to join our team due to continued growth as we become the new statutory body for Digital Health and Care in Wales in April 2021.

We have a vacancy for a Principal Specialist (Service Level Management) to be responsible for identifying, negotiating, developing and managing IT Service requirements, Service Schedules, plans and procedures for specific national clinical and non-clinical IT Services.

We are looking for a candidate with in-depth IT service delivery experience and a working knowledge of Infrastructure, Data Centre, and Services Desk best practices when operating in safety critical or regulated delivery environments.

The ideal candidate must have demonstrable experience of IT Service Management and the practices that make up the ITIL framework (with at least an ITIL Foundation qualification).

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Closing date: 27th September 2020

For further details / informal visits contact:

Name Rob LudmanJob title Service Management Team Manager

Email address

Applicants that require a Tier 2 (General) Certificate of Sponsorship are welcome and will be considered alongside all other applications but will be subject to satisfying the resident labour market test, unless an exemption applies. Compliance with all other guidance set by the UK Visas and Immigration (UKVI) and Immigration rules, is also required. For further information please visit the UKVI website.

Please note that if your successful employment is subject to a Time Limited Right to Work, then the tenure of your contract of employment will be limited to reflect your Right to Work

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

For further information regarding NHS Wales Informatics Service please see our website:

Please note that the inbox is not monitored. If you have any queries please contact the Recruitment Helpdesk on 02920 905353.

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