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NB: This vacancy closed to applications on 27/09/2020.

Patient Experience Facilitator

Job Reference: 150-EG4755-COR

Sussex Community NHS Foundation Trust
Patient Experience, Quality and Safety
Brighton General Hospital, Brighton
£21,892-£24,157 pa (pro rata)

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.

  • 5,000 full and part time staff, with over 4,000 people registered on our bank
  • Medical, nursing and therapeutic care provided to over 9,000 children and adults a day
  • July 2018 Care Quality Commission (CQC) rating of ‘Good’ with ‘Outstanding’ features
  • BAME, Disability, LGBT+ and Religion and Belief Staff Networks
  • Disability Confident Employer – Level 2

Patient Experience Facilitator – 22.5 hours per week

Are you looking for a new challenge, where you can have a positive impact on patient experience and where no two days are the same? We are looking for a part time Patient Experience Facilitator to join our Quality and Safety department, working three days a week within the Patient Experience team.

The Patient Experience team provides an accessible and responsive service by offering on the spot advice, support and resolution for patients, relatives and members of the public about NHS care. In this challenging post you will join a team that aims to resolve concerns quickly and efficiently, and uses the feedback obtained to influence and improve the patient experience.

Dealing with highly sensitive situations on a daily basis, you will handle cases from the first point of contact and liaise with operational and clinical staff to address questions, issues and concerns.

You must be enthusiastic and motivated, demonstrate sensitivity and tact, and possess excellent communication and interpersonal skills. You will need to be able to manage conflict, deal with often challenging and sometimes distressing situations, and mediate between parties to resolve problems, working with people from a diverse range of backgrounds.

In addition to helping others, this role is an excellent opportunity to develop your skills and support your career progression. We are looking for someone who is able to demonstrate a patient-focused approach, with the desire to support the provision of an accessible service to patients, their relatives and carers.

As part of the wider Patient Experience team you will be required to travel across Sussex providing information and support as required, and engaging with patients to collect valuable feedback.

Experience of general administration duties and a comprehensive understanding of Microsoft Office is required, with at least three years’ experience in a customer care or NHS role.

For further details / informal visits contact:

Nicky Welfare

Patient Experience Lead

01273 242292

Please note: After applying via NHS Jobs, your submitted application will be imported into our preferred third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any emails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to Sussex Community NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post, information will also be transferred into the national NHS Electronic Staff Records system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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