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NB: This vacancy closed to applications on 21/09/2020.


Job Reference: 907-0108

National Institute for Health and Care Excellence
Manchester UK
Band 3 £19,737 - £21,142

The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care.

Our role is to improve outcomes for people using the NHS and other public health and social care services. We do this by:

• Producing evidence-based guidance and advice for health, public health and social care practitioners.
• Developing quality standards and performance metrics for those providing and commissioning health, public health and social care services;
• Providing a range of information services for commissioners, practitioners and managers across the spectrum of health and social care.

Please note, if the advertised role is based in London and is on an Agenda for Change Pay Band, it will attract a High Cost Area Supplement. No other roles attract this supplement.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from NICE Recruitment 'The Hire Lab'. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team at

Are you an organised, customer-focussed, and skilled administrator with an eye for detail and an interest in organisational development? If the answer is yes, we’d like to hear from you.

About the role

At NICE, you’ll be working as part of the Engagement and Development team in Human Resources, supporting activities for our staff relating to their learning and development, health and wellbeing and engagement.

You must be organised, have good customer service skills, be pro-active and be able to work to multiple deadlines. We’re also looking for previous experience of working in an administrative role, dealing with various different stakeholders.

Main duties and responsibilities

Within the Engagement and Development team, your responsibilities will include:

  • Organising meetings using room booking system, Zoom or Microsoft Teams
  • Supporting with the preparation of materials and training packs for OD, learning and development, and health and wellbeing sessions
  • Booking staff onto external training courses, ensuring training applications are responded to promptly. Sending booking confirmations and registration details to staff
  • Course administration using the NICE learning management system (ESR OLM). This will include scheduling course dates, providing trainers withattendee registers, updating attendance following courses

Your skills and experience

We’ll be assessing you on your application and through a face-to-face interview over Zoom. The interview process will involve a task to assess your suitability for the role.

To be an administrator at NICE, you’ll need:

  • An administrative qualification or experience to NVQ 3 or equivalent level
  • To be computer literate with a thorough knowledge of Microsoft office packages

Core qualities


  • As well as the skills and experience, we’re looking for an administrator who:
  • Is a team player who can also work autonomously and take the initiative where required
  • Has strong interpersonal, communication and organisational skills and a flexible attitude to working environment
  • Has a can do and positive attitude; you will be an ambassador for the team, acting as the first point of contact for staff enquiries

What we can offer you

  • An excellent working environment and competitive benefits package including:
  • A friendly and relaxed, city centre based office
  • Flexible working to support a healthy work-life balance
  • Protected learning and development time
  • Standing desks
  • Cycle parking and showers
  • Bicycle purchase schemes (cyclescheme)
  • NHS pension


Usually our team is based in Manchester city centre offices. Recently, we’ve been working from home with plans to return to the office at reduced capacity and following social distancing guidelines. We can provide the equipment and support you need to facilitate working from home during this time.




The National Institute for Health and Care Excellence offers a dynamic and friendly working environment where teamwork is highly valued.

* We offer a range of benefits including the NHS pension scheme and childcare voucher scheme
* We provide a thorough induction programme
* Personal development is supported through extensive training and development opportunities
* We promote flexible working to help staff achieve a healthy work life balance
* We value equality and diversity and welcomes applicants from all sections of the community
* We will interview all disabled applicants who meet the essential criteria in line with the NHS Guaranteed Interview Scheme

Please make sure that you read the job description and person specification as your application will be shortlisted against these criteria.

Please provide full contact details for all referees within your application form including email addresses. Referees provided must include your current line manager and cover the last two employers.

We reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Please note all contact is made via our NICE recruitment system The Hire Lab. Please check your account regularly. If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK. (Please refer to attached guidance documents for further details). Failure to bring the required proof will mean that we may be unable to proceed with your interview.

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