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NB: This vacancy closed to applications on 30/09/2020.

Customer Relations Manager X 2

Job Reference: 146-CCG-5577HB

Sussex NHS Commissioners
Continuing Healthcare
Eastbourne and Worthing
£24,907 - £30,615

The Sussex Commissioners are an equal opportunities employer, and our workforce is currently under-represented from people from Black and Minority Ethnic and disabled communities. We would welcome applications from people from these communities as our ambition is that our workforce is fully reflective of the communities that we serve. Sussex CCGs are signed up to the disability confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

An exciting opportunity has arisen for Customer Relations Managers for Continuing Healthcare in Worthing and Eastbourne.

The successful candidates will lead and develop an identifiable, accessible and values based Complaints service that responds promptly, effectively and efficiently to resolve concerns and complaints raised by patients, relatives and service users.

You should have a passion for delivering a high quality service and be dedicated to driving change which improve the experience of the care and services for patients and service users responding to the CCG’s patient feedback systems

You will be a dynamic individual, who likes rising to challenges but able to think calmly and rationally under pressure with the ability to make reasoned decisions, and escalating appropriately. You will demonstrate exceptional and sensitive customer service skills, have excellent verbal communication skills, particularly in dealing with difficult or challenging situations or individuals, and will have significant experience of working in a patient, public or customer facing role.

Due to the COVID pandemic this role will be working from home initially. This position will be kept in review in line with CCG policy. Interviews for this post will take place virtually via Microsoft Teams.


For an informal discussion, please contact Sarah Ballinger at or Wendy Hodgson at


Please note the following before applying:

1. Closing date: we reserve the right to amend the closing date based upon the number of applications received. Vacancies attracting a high volume of applications may therefore close earlier than advertised.

2. Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit UK Border Agency website.

3. Interviews: all shortlisted candidates will be invited to attend a face-to-face interview.

4. Unsuccessful applications: if you have not been contacted within 3 weeks of your application, we regret that you will not have been offered an interview on this occasion.

5. Criminal records: due to the requirements of certain roles, a Disclosure and Barring System (DBS) disclosure must be obtained by the organisation. Please be aware that anyone who is included in the Independent Safeguarding Authority (ISA) barred lists will commit an offence if they engage, or seek or offer to engage, in a regulated activity from which they are barred.

6. General: this post will be subject to review under the relevant NHS Terms and Conditions of Service.

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