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NB: This vacancy closed to applications on 21/09/2020.

Help Desk Operative

Job Reference: 379-2618893-SEP20

Brighton and Sussex University Hospitals NHS Trust
Help Desk Operative
Royal Sussex County Hospital, Brighton
£18,005 - £19,337 per annum

About our Trust

Our Trust is rated as ‘Outstanding for Caring’ by the CQC – fundamental to this is the way that we value and respect our staff. At every level, we value the diversity of our colleagues and actively champion an inclusive culture. We believe that everyone without exception should feel free to be their authentic self in the workplace.

We understand that work is only one part of life. We are committed to helping our colleagues achieve the best possible work/life balance. We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it.

Our Trust is already a Disability Confident employer and we are holding ourselves to account through the Workplace Disability Equality Standard (WDES). Our work on promoting equity and inclusion for our Black, and Minority Ethnic (BME) colleagues continues to be driven by engagement with the WRES (Workforce Race Equality Standard) and the WRES Experts Programme.

In 2019, we committed ourselves to becoming a Stonewall Top 100 LGBTQ+ Employer. We also support the national ‘Veteran Aware’ scheme and are an ERS Gold accredited Hospital who welcomes applications from all members of the Armed Forces communities.

For our patients, we do everything we can to deliver fair access to all our services. This includes providing interpretative and other services to meet the needs of disabled communities. We're careful to show sensitivity towards ethnic, cultural and religious differences. Our staff uphold these values and so help our care to get better all the time.

Brighton and Sussex University Hospitals NHS Trust provides General Hospital Services to Brighton and Hove, the West of East Sussex and Mid Sussex and more specialised tertiary services across the south east of England.

Our ambition is to be known for the quality and safety of our clinical services and for treating our patients, their families and each other with kindness and compassion

We will have succeeded if our patients feel we have done the best we can do by them and our staff feeling their contribution is recognised and valued.

As the regional teaching hospital we work with our partner medical school and the KSS Postgraduate Deanery to undertake research and to educate and train current and future NHS staff.

An exciting opportunity has arisen to join a motivated and dedicated team of Help desk Operatives at the Royal Sussex County Hospital.

The successful candidate will be an essential part of the hospital team. They will take calls from all areas of the hospitals, liaising with Team Leaders, Department Heads, Coordinators and Supervisors. Their primary aim is the welfare of our patients, visitors and staff ensuring a high quality, prompt and efficient service. They will work as a dispatcher, accurately recording information on the computer and communicating in a timely clear manner via radio, telephone and in writing. Operatives will be expected to undertake duties within the wider Soft FM team which will provide them with insight into roles within the services, giving a greater understanding making them an effective Operative. Training will be provided.

Successful candidates will be reliable, flexible and good team players who possess good interpersonal and communication skills. Each will have a proven track record of delivering a high quality service and be able to exhibit courtesy and efficiency to patients, visitors and users at all times.


For further details / informal visits contact:

Name Carl Charles

Job title Sites Operations Manager

Email address

Telephone number 01273 696955 Extension 62766

General information for applicants

Salaries for substantive posts will be offered to successful candidates in alignment with the NHS Agenda for Change terms and conditions. All our substantive colleagues will also receive an annual appraisal. For substantive colleagues appointed after 1 April 2019, this guides their progression through the salary steps. Please note this does not apply to Bank only applicants.

As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Applications for Tier 2 sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. Please note our Bank only roles are not eligible for Tier 2 sponsorship. These will be considered alongside all other applications. Under the Residence Labour Market Test, non-EEA candidates may not be appointed if a suitably qualified, experienced and skilled EU/EEA candidate is available. For further information please visit the website searching for Tier 2.

Please apply as early as you're able for this role. Sometimes, we receive exceptional interest, and close adverts earlier than specified. If you are not successful in this application, we may be able to offer you a position through our Bank. Do keep watching our 'Current Vacancies' and apply for the next suitable position.

Further Information

Specific information about this role is in the documents accompanying this advertisement.

For help with the application process, please contact the HR Employment Services Team on 01444 448692 /448616 or by email:

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