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Patient Contact Advisor

Job Reference: 449-AS0790

Employer:
Solent NHS Trust
Department:
Single Point of Access
Location:
Royal South Hants Hospital, Southampton
Salary:
£19,737 - £21,142 p.a.

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you’re looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

  • To deliver great care that is safe, simple and easy to access
  • To be a caring, flexible and supportive place to work
  • To deliver the best value for money

Patient Contact Advisor - be part of a high performing team who make a daily difference to patients!

Solent have a great opportunity for you to join our Single Point of Access (SPA) team based at the Royal South Hants Hospital.

SPA is the gateway and first point of contact for Patients and Health Care Professionals for a variety of services across the Southampton and Portsmouth area. These services cover our community nursing, physio and occupational therapy teams as well as sexual health, palliative care and podiatry teams.

The post holder will work as part of an established and dynamic team providing primarily a telephone service including:

  • appointment management
  • patient account management
  • referral management
  • waiting list management
  • other administrative duties.

We are looking for an enthusiastic, flexible, reliable and self-motivated person with excellent communication skills and who has the ability to work both within a team and directly unsupervised. Whilst previous call centre experience is not essential you need to be comfortable working to a daily monitored standards of quality and accuracy. Full training will be provided.

SPA is open 7 days per week from 8am to 8pm, including all bank holidays. The successful applicant will be included in the roster to work a combination of early, late and weekend shifts some of which will be eligible for enhanced shift pay rates.

If you feel this is the opportunity for you and you are prepared to be a hard-working, effective flexible team player and share our team behaviours then we look forward to your application.

Single Point of Access

Our behaviours

  • Approachable
  • Supportive
  • Flexible—Adapt/agile
  • Thoughtful -Stop & think
  • Fairness & Equality
  • Positive
  • Calm

For more information, please contact Jayne Williams - SPA Service Manager on jayne.williams@solent.nhs.uk

 

 

Please note that should this post attract sufficient interest, we may choose to close at an earlier date. We strongly suggest that you apply at an early stage.If we have not contacted you within four weeks of the closing date of this post, please presume that you have not been selected.Candidates selected for interview will be contacted within 2-3 weeks; therefore you should check your emails regularly including junk mail folders.

 

 

 




Note about shortlisting/interviews:

Due to the global COVID-19 pandemic, and the associated restrictions in place, we are currently unable to schedule interviews as we normally would. Therefore interviews will be held virtually until further notice. Please be assured that we will be in touch with details of the arrangements. We will endeavour to keep delays to a minimum but shortlisting may take longer than usual, dependant on staff availability.Thank you for your patience and understanding at this time.

The Rewards

Solent NHS Trust offers a competitive starting salary and access to a wide range of employee benefits:

  • 27 - 33 days annual leave plus bank holidays (for permanent staff) - pro rata for part time
  • Pay enhancements to reward out of hours working
  • Ability to join the generous NHS pension scheme
  • Purchase of additional annual leave
  • Training and development opportunities
  • An extensive health and wellbeing service
  • Flexible working options
  • Free yoga, pilates and mindfulness classes
  • NHS discounts from leading retailers
  • Opportunity to purchase a public transport annual season ticket - 11 month repayment period

Our commitment to equality, diversity and inclusion starts with our people; shapes the way we deliver our services and the way we build our teams. We welcome candidates from diverse backgrounds to help us deliver great care to all of our communities.


Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants



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