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NB: This vacancy closed to applications on 24/09/2020.

Patient Administrator - Band 2

Job Reference: 327-20-642

Gloucestershire Health and Care NHS Foundation Trust
Tewkesbury Hospital
£18,005 to £19,337 per annum, pro rata

Gloucestershire Health and Care NHS Foundation Trust was formed in October 2019, following the merger of 2gether NHS Foundation Trust and Gloucestershire Care Services NHS Trust. The two Trusts joined together to provide integrated mental health, physical health and learning disability services to communities.

Job Title – Patient Administrator - Band 2

Base – Tewkesbury Hospital

Salary – £18,005-£19,337 per annum, pro rata

Hours per week – 32 per week


We are looking to recruit a Patient Administrator to join our team at Tewkesbury Hospital.


The Patient Administrator role provides a full medical records service for the hospital including receptionist duties, being the first point of contact for all patients and visitors to the Hospital.


We are looking for an organised person who enjoys working in a very busy, challenging environment, where working under pressure to meet the requirements of the hospital is an integral part of the role. You will have excellent customer service and keyboard skills, with a polite telephone manner. You must be able to work within a team but equally be responsible and reliable to work on your own. You will be responsible for retrieving and filing Health Records in the Medical Record Library, ensuring case notes are sourced, prepared and dispatched in time for patient appointments and to ensure an accurate and timely medical records service is delivered to the hospital.


You will provide professional reception duties, dealing with patients enquires and assisting visitors, plus undertake a variety of administration tasks using various databases and hospital systems.


You may be required to provide typing support to our Medical Secretary and possess an excellent standard of audio typing skills (60wpm minimum). You must be proficient in the use of Microsoft Office including Outlook and Internet Explorer. Experience in the use of Crescendo Digital Dictation, Infoflex, Trakcare, Medisoft and SystmOne would be an advantage.


For further information, or to arrange an informal visit, please contact:

Jo Brady, Admin Lead. on 0300 421 6116

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Closing date: 24th September 2020

Shortlisting date: 25th September 2020

This post requires the post holder to be able to undertake all statutory and mandatory training and post holders must be able to undertake physical interventions. Fitness for physical intervention will be assessed by Occupational Health.

Applicants who have been shortlisted will be contacted via NHS Jobs. Please check your account regularly. If you do not hear from us within 3 weeks of the closing date you have probably not been shortlisted. We are sorry that on some occasions we are unable to let you know the outcome of your application personally. The Trust reserves the right to close this vacancy when sufficient applications have been received.

Please note that all candidates who declare themselves on their application form to be disabled and who meet the essential criteria for the post will be shortlisted in accordance with the Trust’s Two Ticks Pledge on disability.

Applicants should note that all appointments to GHCNHSFT are subject to the completion of a satisfactory 6 month probation period.(excluding Medical Staffing appointments).

Successful candidates are expected to self-fund either an enhanced or standard or basic DBS check, and sign up to the DBS update service if required for the role.

Please note that if you are successful in your application and you have previously worked for an NHS Trust, GHCNHSFT will request confirmation of your previous NHS service from your last NHS employer via the inter authority transfer system to verify service, pension, sick pay entitlement and pay grade. Your permission will be sought at application and /or later in the process.

Flexible working arrangements will be considered. Any request will be set against genuine operational requirements and limitations and it is not obligatory for a manager to accede to the request.

For positions Band 8a and above there is a requirement to participate in an on-call rota to ensure a high quality of care for patients at all times and continued support to all staff with access to the right knowledge and expertise. For further information on this please consult the job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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