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NB: This vacancy closed to applications on 23/09/2020.

Switchboard Team Leader

Job Reference: 050-EA136-0820W-A

Employer:
Betsi Cadwaladr University Local Health Board
Department:
Switchboard
Location:
Wrexham Maelor Hospital, Wrexham
Salary:
£19,737 - £21,142 per annum

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including childcare voucher schemes, work-life balance policies and on-site crèche facilities. Visit our web site today:trainworklivenorthwales.co.uk/

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.


THIS POST IS FIXED TERM FOR 12 MONTHS DUE TO FUNDING

The Informatics Department has an opportunity for a Band 3 Switchboard Team Leader.

Support the Switchboard Services Supervisor in the day to day operational delivery of BCU switchboard services ensuring a comprehensive, high quality switchboard service is maintained, 24 hours a day 7 days a week.

To be responsible for the day to day supervision of switchboard operators/call handlers ensuring their continued personal and professional development and work completion, as appropriate.
The post-holder will assist with the training, provide assistance and guidance to new and existing staff on the Switchboard Operator System and other equipment on a daily basis.

Required to use own initiative in the planning and prioritising of own workload to ensure that deadlines are met. Seeks advice and guidance from line manager if needed. Maintains good channels of communication to ensure line manager is kept aware of issues and concerns.

The ability to speak Welsh is essential for this post.

Closing Date : 23 September 2020

For further details / informal visits contact:

Amanda Weston / Sarah Dodd

03000 850410




Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. Non EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website.

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