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NB: This vacancy closed to applications on 02/10/2020.

Catering & Retail Support Assistant Higher level

Job Reference: 388-A-20-50965-IRIS

Torbay and South Devon NHS Foundation Trust
EFM Catering
£18,005 - £19,337 per annum pro rota

Catering & Retail Support Assistant Higher level



Torbay and South Devon NHS Foundation Trust


Employer: Torbay and South Devon NHS Foundation Trust EFM Catering

Location: Bayview Restaurant, Costa Coffee / Patient Feeding & Horizon Café Torbay Hospital

Salary: Band 2: £ £18,005– £19,337 WTE pro rata


An exciting opportunity has arisen to join our busy Facilities Catering Services Team within the Directorate of Facilities and Estates. The post holder will be responsible for a full range of duties involve working in any area of the Catering Department flexible workforce services to the NHS.

At Torbay and South Devon NHS Foundation Trust our success starts with you. The catering department is seeking a motivated staff member to assist in the provision of our patient meal service and our three retail outlets which cater for Staff Visitors and Patients.

This exciting opportunity to join one of the first successful integrated care Foundation trusts in the UK with a reputation and a tradition of innovation which prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.

We are looking for a new member to join our Catering team working in a fast-moving environment that serves over 650 meals per service 7 days a week; successful candidates will carry out a full range of Catering and Cleaning duties as well as moving and delivering large service trolleys around the Hospital.

To succeed in this role you will:

• Be able to demonstrate previous experience in a catering environment

• Be able to work effectively and efficiently and achieve and maintain departmental standards.

• Maintain hygienic and safe working standards in all catering activities.

• Be able to meet deadlines

• Be flexible in approach and totally customer focused

• Be a team player, possess good communication skills

• Be prepared to undertake any training required for the role at.

• Be able to work effectively and efficiently in the following areas:

  • Main kitchen – Meal preparation, Stores receipting and delivery.
  • Commercial retail operations – Dining room, Costa coffee proud to serve barista, Horizon café,
  • Vending and Functions.
  • Dish washing facility.
  • Patient meal service operation – Picking, Packing & Loading.

Catering assistant will be required to operate a large commercial dish wash machine cleaning all cutlery and crockery from patients and the Bayview restaurant, to serving all customers in a polite and helpful manner to using cash register’s, you will also be required to work in a patient based Kitchen helping deliver the patient meals and drinks for their requirements.

Previous experience in the catering industry would be an advantage as general duties in the kitchen, café and associated areas include the service of food delivery, preparation of food items, salads, sandwiches, fruit and beverages, preparation and delivery of hospitality.

Other responsibilities shall include cleaning of premises and equipment; provide effective, quality, customer responsive and value for money service.

Responsibility for maintaining good safe working practices and hygiene standards.

You will be expected to work effectively as part of a dedicated team or sometimes as an individual you should be willing to work in a flexible manner

The department provides a meal service for staff and visitors, including patients daily over the period of seven days, including Weekend and Bank holidays, as a relief post, every measure will be made to accommodate your preferences, but due to the service requirements, this may not be always be achieved with daily shifts consisting of varied hours, working a rostered shift basis, from the hours between 07:00–20:30.

Catering & Retail Support Assistant Higher level – 30 hrs. per week hours, days of work as required as a relief post to cover absences, leave etc. Flexible working is essential.

  • Applicants will need to have good written and spoken English language skills as there is a requirement to read patient menu cards and communicate patient choice with colleagues.

In return for your hard work and your professional, caring and reliable service you will have access to the following benefits:

Competitive Monthly pay

Sense of Belonging & Achievement

We offer a pleasant working environment, flexible working, uniform


All posts are subject to satisfactory Occupational Health and Reference screening

This job requires you to have a DBS check to enable you to properly fulfil the requirements of the job, on appointment you will be required to repay the cost of obtaining a DBS check and this amount will be reclaimed from your salary.


For further details / informal visits contact:


Ian Armstrong,


Telephone: 01803654335



Closing date: TBC

Proposed Interview date: week commencing 08th October 2020

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, We are proud of our investment in our staff both in terms of developing potential career skills and valuing people. Our commitment to staff health and wellbeing looks at supporting our staff as ‘whole’ individuals, recognising their own unique set of strengths and skills. We create the right environment to enable all people to take care of themselves and provide the best care possible to our patients and citizens.

For more information on why to work with us, please see our Welcome films in the Further Links sections to the right of this page. #seeyouinsouthdevon


  • We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
  • Please read the job description and tailor your application to reflect the role
  • Correspondence will be via NHS Jobs, text and email. Please check your email and NHS Jobs account regularly
  • Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
  • If you have not received an invitation to assessment within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
  • It is your responsibility to assist us in the timely receipt of appropriate references

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010.

We aspire to be a diverse and inclusive organisation and therefore we welcome applications from all. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

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