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NB: This vacancy closed to applications on 17/09/2020.

Customer Support Co-Ordinator

Job Reference: 044-MS-CSC

King's IFM
Service Desk
£24,210 - £25,615 (Including HCAS)

We are KFM and we provide healthcare support services. Our purpose is to partner with and support healthcare providers in providing world class patient care, with all profits and cost savings reinvested in the NHS.

We have a fantastic group of colleagues working right the way across KFM, who are passionate about what they do and the difference that we can make to healthcare when we all work together. This isn't an accident! We recruit people who share our vision and commitment to high standards, and who can work in line with our values & behaviours;

  • Quality is the priority
  • Working together gets it done
  • Accountability is the foundation
  • Positive energy delivers results

You’ll see these values & behaviours reflected in our role profiles and, if you’re selected for interview, they are a thread that runs through all of our interview questions so that we can understand how you would work in line with these.

We offer a competitive reward package, including a Welcome Bonus and an Annual Bonus Scheme and, as we want to support our team to grow and develop, our KFM Academy offers bespoke personal development plans along with the opportunity to apply for additional CPD funding for specific courses or qualifications.

We are recruiting for two additional Customer Service Co-ordinators to join the team here at KFM as we grow the Customer Experience team to support increasing numbers of customer queries that we are receiving and new services that we are delivering.

Working Hours: 37.5 hours per week across a 7 day rota

Monday - Friday: 8am to 8pm | Saturday, Sunday & BH: 8am to 6pm

The Customer Experience team respond to queries and support the resolution of issues from our customers within King’s College Hospital across our procurement, supply chain & technical services teams and provide a best in class first line helpdesk service across all customer channels utilising the approved call logging system to ensure that all incoming queries are answered at first point of contact or passed through to the correct team to respond, with accurate information, enabling second line teams to provide resolutions as soon as possible.

We are looking for highly motivated staff to join the team who will quickly build up their knowledge of our company and our services, and use this knowledge to provide great customer service, with a ‘one step ahead’ approach to anticipate further queries from customers, reducing the need for repeat contacts.

Although experience of working in a customer service or healthcare environment would be beneficial, we provide all necessary training to enable you to carry out the role as part of a comprehensive induction programme.

For more information about KFM - visit our website by following the link on the right hand side of this page.

You can also find out more about our recruitment process and what to expect in the Recruitment Information Pack, also available to download on the right hand side of this page.

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