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NB: This vacancy closed to applications on 13/09/2020.

Shop Manager (Bank)

Job Reference: J315-VC048

Countess Mountbatten Hospice
Retail Operations


For over four decades Mountbatten Hampshire (formerly Countess Mountbatten Hospice) have provided outstanding end of lifecare to its community and its services have made a huge impact on many families lives across Hampshire.

The journey towards end of life can be a complex one. Medical advances and changes in family lives mean that the care we provide to our patients and their families constantly evolves to meet the needs and expectations of our Community. Over the last year, Mountbatten Isle of Wight and Mountbatten Hampshire, have developed a unique partnership, with one senior team leading both organisations.

At Mountbatten Hampshire we pride ourselves on delivering the highest standard of care and support to patients and their families, and constantly strive to ensure we reach as many people as possible, whenever and wherever they may need us. The hospice serves a population of approximately 600,000 and covers Southampton, and parts of West Hampshire. We are a registered charity and company, with our community at the heart of our services.

Currently we have a 21 bedded In-Patient Unit (IPU), a large day, self-help and rehabilitation centre, a community nursing team, Psychosocial care & Bereavement service and an education team. However, our services and approach to care are being constantly developed and expanded to meet the growing demands of increasingly complex health issues and the needs of the community we serve.


£8.73 per hour

Various hours available

We are seeking to appoint Shop Managers (Bank - zero hours contracts) to support our expanding retail operations in Southampton and the surrounding areas, as we expand our retail operations. 

About the Role

Working across our retail outlets in Southampton you will be responsible for supporting our permanent team of Shop Managers and volunteers, as one of our retail team you will be responsible for the day to day running of our retail outlets, where customer service is our priority.  

Your duties will range from receiving donations of goods from our customers to making sure the shop is welcoming and inviting.   In addition, you will be responsible for ensuring that donated goods are prepared and sorted ready for future sale. This role will involve a significant amount of manual handling, for which specific training will be provided to you.   

Whether you have a commercial or charity retail background, as long as you are committed to our causes and have the enthusiasm, energy and the drive to ensure our customers and donors receive the customer experience they deserve, we are interested in hearing from you..

 About you

You will have a track record in generating significant profits through a retail operation. You will be energetic and motivated with the ability to inspire others and ensure excellent retail standards and customer service is maintained throughout out outlets. You will also need to ensure that our retail operation delivers enhanced brand awareness and increased community engagement across Hampshire.

We, in return, offer the opportunity for you make a real difference to this local charity and join our organisation during an exciting time.

As you will be required to work from any of our retail outlets, it is desirable that you have a full current driving licence and use of a vehicle for business purposes as public transport to some of shops is limited. 

What we can offer you 

  • Life Assurance
  • Group Personal Pension Plan
  • Holiday Allowance Scheme
  • Flexible Working Hours
  • Ongoing Training and Development opportunities


Mountbatten Hampshire offers a generous benefits package to include:

Pension Scheme (including existing members continuation of NHS Pension Scheme)

Generous Holiday and Occupational Sickness Benefits

Off Site Free Parking

Training and Development Package

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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