Tell us whether you accept cookies

We use cookies to collect information about how you use the NHS Jobs website. We use this information to make the website work as well as possible.

Return to search

Clinical Governance Officer

Job Reference: 833-SS-CC-379-20

(CC) Leeds Community Healthcare NHS Trust
Quality Professional & Development
£21,892 to £24,157 pa (pro rata)

We are delighted to announce that we have been rated as a “Good” organisation by CQC and our Adults Services were rated ‘Outstanding’ for caring.

If you've been spending the whole day looking for that perfect opportunity, your search is over.

Clinical governance processes enable the Trust to provide evidence to patients, the public, commissioners and to statutory bodies that the Trust provides services that are safe, effective, responsive, caring, patient centred, well led, timely, efficient and equitable.

The Clinical Governance Team (CGT) is an arm of the Quality Professional & Development Department within the profile of responsibility of the Executive Director of Nursing and Quality. The team works to achieve the aims of the Trust's Quality Strategy and national statutory and regulatory requirements in relation to clinical governance. This involves implementing and monitoring policies and processes to ensure patients receive the best quality of care and service possible. A key part of the Clinical Governance work is patient experience and engagement; how we listen to people's experiences and improve as a result.

The CGT is responsible for providing the following overarching services for the organisation in relation to clinical governance:
. Patient Experience- Complaints, Concerns Compliments, and the Friends and Family Test
. Patient Engagement
. Clinical Audit and Effectiveness
. Policy and procedure management
. Equality and Diversity and associated statutory/regulatory and contractual requirements
. Incident and Serious Incident Management and Assurance
. Safety alerts
. Datix and governance systems development and support (Datix)
. Management of Inquests and Claims
. Production of the Quality Account and monitoring of quality improvement priorities
. Reporting to and organisation of associated committee and subcommittee business

The postholder will be responsible for ensuring the delivery of an effective administration support service within the Patient Experience service area of LCH. To line manage administration staff within identified sites. To ensure a high quality support service is provided and to react to and implement change to service as directed by the line manager.

The post holder will deal directly with patients and public, Trust staff, and other healthcare professionals either through face to face meeting, telephone conversation or written correspondence, ensuring all feedback is handled appropriately in line with national guidance and the Trust's policy and procedure.

The post holder will link with the other teams and individuals that receive feedback in the Trust to ensure that all feedback is captured and reported (Membership, Friends & Family/Investigators and Managers within front line services).

The post holder will foster constructive relationships within the Trust and externally to ensure that there is sound and effective two way communication arrangements with healthcare professionals, service users and the public in dealing and responding to complaints and concerns.

Effective and appropriate communication is required with people at all levels, and the successful application will be experienced in forming positive working relationships.

If you feel like we're the place for you, why not click that apply button?

If you are successful in being offered a position which involves working with patients, you will be required to undertake a Disclosure and Barring Service (DBS) check. The level of check required is dependent upon the position that you have applied for. The Trust will administer the DBS check on your behalf and will recover the cost from your salary. There will be no charge if you are enrolled in the DBS Update Service.

**Please be advised that at all stages of the recruitment process NHS staff from the Yorkshire and Humber region designated ‘at risk’ or ‘affected by change’ will be given priority consideration. If you are ‘at risk’ or ‘affected by change’ please make it clear on your application so that you receive priority consideration.**

Please note: all correspondence regarding this vacancy including the interview process will be sent to your registered NHS jobs e-mail address.

Please ensure you meet all the essential requirements in the person specification before applying for this vacancy.

Recruiting Managers may close an advert once sufficient applications have been received therefore all candidates are strongly advised to complete their application as soon as possible.

If you have not heard within four weeks of the closing date please assume that on this occasion you have been unsuccessful.

The Trust operates a no smoking policy and is a smoke free environment.

We are committed to improving the working lives of our employees and we have an active flexible working policy and welcome applications for job share and flexible working. As an equal opportunities employer we also welcome applications from anyone, irrespective of age, sex, sexual orientation, race, religious beliefs or disability as we embrace diversity within our workforce.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Stonewall Logo
  • Apprenticeships Logo
  • Inclusive Top 50 Employer
  • Living Wage Employer
  • CQC Good