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NB: This vacancy closed to applications on 03/08/2020.

PTS Dispatcher - Bicester

Job Reference: 195-20-PTSDP-NH

South Central Ambulance Service
195 19 PTS Contact Centre Core
£19,737 to £21,142 pa

Are you looking for a career and not just ‘another job’? Would you like to make a real difference to our patient experience?

If the answer is yes, then South Central Ambulance Service, Non-Emergency Patient Transport is the place for you!

If you are someone who is great with people and has a logical mind, with a real desire to ensure that we provide the best possible service for our patients, then we want to hear from you.

The role;

As a Dispatcher you will be allocating patient journeys to available ambulance crews using our computerised allocation system. You will need to take into account journey times and traffic conditions to ensure that work is allocated logically and with the least amount of wastage. This role is based within our Contact Centre in Bicester. You will work in conjunction with our operational staff, ambulance control and Health Care Professionals across the regions we serve. This is an exciting opportunity for Patient Transport Services and would give you the scope to improve the way we work. We are looking for a motivated, logical thinking, caring, innovative and enthusiastic person to join the team.


The NEPTS Contact Centres offers our patients a service between 0700-2200 with the Contact Centre being operational 0600-2300. Therefore, we operate a rolling rota inclusive of weekends and bank holidays (including Christmas).


We offer an excellent basic salary of £19,737- £21,142 PLUS an enhanced rate for unsocial hours (hours worked before 06:00, or after 20:00).


We would like to hear from you if you have the following abilities / attributes:


  • Excellent communication skills as you will be liaising with various Health Service Colleagues and PTS Crews.

  • The ability to multitask & operate multiple systems.

  • Thrive on working under pressure with fast decision making skills.

  • A desire to problem solve, taking ownership of operational challenges.

  • A sound geographic knowledge of SCAS wide area

  • A flexible approach to work


    In return we can offer ….

  • Starting annual leave entitlement of 27 days per year plus bank holidays

  • Training with continued support and development within the department

  • Access to continual professional development and opportunities within SCAS and the NHS

  • Access to apply for further educational qualifications

  • Occupational Health support along with an Employee Assistance Programme

  • Enrolment into the NHS Pension Scheme

  • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.


    Training will be given – dates for training will befrom Monday 21st September2020 at Northern House, Unit 7-8 Talisman Business Centre, Talisman Road, Bicester, Oxfordshire, OX26 6HR

Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets) Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years’ worth of references (with no gaps) please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits:

  • Starting holiday entitlement is 27 days per annum, pro rata, plus bank holidays;
  • USH is paid in line with section 2;
  • All employees are automatically enrolled into the NHS Pension scheme (or NEST);
  • We operate from a comprehensive set of policies;
  • We operate regular staff surveys and our staff are encouraged to develop transferable skills and experience;
  • We work in partnership with our trade unions;
  • Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview;
  • As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required;
  • South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy. We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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