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NB: This vacancy closed to applications on 17/08/2020.

Lead Call Handler Administrator

Job Reference: 369-A-20-58215

Devon Partnership NHS Trust
Access and First Response Service
£21,892 - £24,157

About Devon Partnership Trust

We provide mental health and learning disability services, as well as a range of specialist and secure services for the wider south west region and nationally. We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high quality services that are safe and focused on people's recovery.

Our values

At Devon Partnership NHS Trust we not only recruit employees based on their qualifications and experience - we recruit individuals who possess (and are able to demonstrate) the behaviours which underpin the core values of our organisation.

These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity and compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves and others, and being open to new ideas.

We are committed to being an inclusive employer and applications are encouraged and welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time, job share and flexible working applications will be considered and supported, where possible. We particularly encourage applicants with lived experience of mental health and learning disabilities.

We are a Disability Confident Employer. Applicants who declare a disability and meet the essential criteria in the job description will be invited to interview.

At Devon Partnership NHS Trust we want to attract and retain talented people and create a great place to work with a shared sense of pride and ambition. Our vision is to have an inclusive society where the importance of mental health and wellbeing is universally understood and valued. Recovery is at the heart of everything we do and we are one of the pioneers in driving forward the recovery agenda.

Shortlisted for Best Employer by Nursing Times 2018

The role

  • Are you someone looking to start a career in one of the UK’s most respected mental health trusts?

  • Would you like to be part of a dedicated team committed to those with mental health problems enjoy a better future?

  • Would you like to do a job that makes a difference every day?

    Are you looking for a new challenge, The Access and First Response Service are looking for aLead Call Handlerto join the team basedin Exeter.

    This role is to operationally manage the day to day running of The Single Point of Access Team. The Single Point of Access Team manage external planned care referrals into the trust and provide a call handling service to anyone contacting the trust.

    The purpose of this role is to supervise and manage the workload of the team ensuring all admin duties are carried out within a timely manner and KPI’s are adhered to. Manage electronic referrals through the e-Referral system. Maintain reports within Care Notes and e-Referrals and ensure all processes are kept up to date.

    You will work closely with the Business Manager and support our First Response Team where needed.

    The role is dynamic and challenging. You will need to have a good understanding of the electronic referral system (e-Referrals) and thrive in building effective team relationships internally and externally.

    Devon Partnership NHS Trust is growing as we establish ourselves us as one of the leading providers of mental health services in the country.

    Working as part of Devon Partnership NHS Trust, you will make a difference to people’s lives from the moment you start.

    £ 21,892 - £ 24,157 (Band 4)

    About you

    You will have experience of working in a team, providing administrative support in an office environment. The role involves communication, so we expect that you have excellent verbal and written skills. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills, proven management experience and attention to detail.

    You will need to be able to work in a busy fast paced environment and have a good ability to mulit task.

    You will often work under pressure and without direct supervision, so we are looking for someone confident and capable. You will prioritise tasks, and manage your own workload, providing support to the team as required.

    This role encompasses the NHS principals of ‘right care, right place, right time’

    The location

    We are temporarily located between Wonford House and Regus House in Exeter

    About us

    Join us at Devon Partnership NHS Trust and you’ll be joining an award-winning organisation that is passionate about mental health and learning disability. One that cares about the people it supports – and one that also cares about its staff.

Application supporting information

As part of the application process, you may be asked four simple values based recruitment questions. Your responses will determine we are happy to progress with your application.

If you are shortlisted you will be contacted by email with interview details. Therefore, it is important that you check your NHS jobs account regularly. To access emails from us, please log into your account, and go to 'My Applications'.

In submitting an application form, you authorise Devon Partnership NHS Trust to confirm any previous NHS Service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed. We will not seek references until you have been made a conditional offer.

Please note by applying for posts that require a professional registration, you are also consenting to this being checked prior to interview. Preference will be given to staff at risk in priority order.

Please note

This advert will be withdrawn when a sufficient number of applications have been received. If you have part completed an application, we will contact you to advise you of this.

As a new member of staff to Devon Partnership NHS Trust you will be required to attend a full induction programme at the beginning of your employment. The content and length of this programme will depend on your new job role and where you will be working. This can be between one day for non-clinical staff and up to 10 days for inpatient clinical staff.

Thank you for applying.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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