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NB: This vacancy closed to applications on 04/08/2020.

Outpatient Booking Clerk

Job Reference: 156-A-20-23175

Royal Cornwall Hospitals NHS Trust
Outpatient Booking
£18,005 - £19,337 pa pro rata

IMPORTANT INFORMATION: Please read the Royal Cornwall Hospitals Applicant Information Pack document in the 'Further Links' section before applying for this position. This pack will provide you with all the details you need on how to make your application and what happens next. You can also view our Total Reward Package Information for details on our colleague benefits.

We are looking to appoint a cheerful and motivated person to work within the busy Outpatient Booking Centre at West Cornwall Hospital in Penzance.

The Outpatient Booking Centre provides a focal point for outpatient appointments across the Trust and is responsible for booking both new and follow up outpatient appointments. It is a very busy and demanding area to work. The offices are open between 8am and 5pm.

The Booking Clerk will be responsible for delivering an excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS and ideally experienced in the use of the Outpatient Module of the Patient Administration System, E-Referrals and Microsoft Word. Full training will be given on IT systems.

You will be joining a highly dedicated administrative team that supports patient care.

For further details / informal visits contact:

Lucy Smith, Outpatient Booking Lead on 01736 874130

Please note: Information submitted in your application via NHS Jobs will be transferred to Trac, our third party recruitment system. This will be for the management of the recruitment process including retaining any related documents. Your data remains confidential and will not be shared with any other parties. By submitting an application, you authorise Royal Cornwall Hospitals NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

If your application is successful, your details will be retained for as long as you remain our employee (and for a suitable time as required following your date of leaving). If your application is unsuccessful, your job application and related documents will be retained confidentially for a period of 13 months and then destroyed. If you have any questions relating to how we handle your personal data please contact the Trust’s Data Protection Officer by email

We are committed to ensuring all of our colleagues are developed, engaged and supported to work in different ways. Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. Non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely to satisfy the Resident Labour Market Test. The Home Office requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post.

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