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NB: This vacancy closed to applications on 08/07/2020.

Service Improvement Support Officer

Job Reference: 317-2020-25-013

The Newcastle upon Tyne Hospitals NHS Foundation Trust
317 Macmillan One to One Service
317 01 Freeman Hospital
£24,907 - £30,615 per ann

The Newcastle upon Tyne Hospitals NHS Foundation Trust is one of the most successful teaching NHS Trusts in the country. We have one of the highest number of specialist services of hospitals in the UK. With around 14,000 staff, the Newcastle Hospitals is one of the region’s major employers. We have a long-standing reputation for high quality clinical care with our staff’s commitment to excellence reflected in our consistent performance at the highest level. We are committed to being an “employer of choice” offering our staff superb benefits, looking after their wellbeing, and providing access to high-quality education, training, career progression and support which enables them to provide “Healthcare at its best with people at our heart”.

The Newcastle upon Tyne Hospitals NHS Foundation Trust is a world class health care provider, and one of the most successful teaching NHS trusts in the country. A tertiary centre, it offers the second highest number of specialist services than any other group of hospitals in the UK, with more than 1.69 million patient contacts each year, delivering innovative, high quality services locally, regionally and nationally and internationally.

The Care Quality Commission has rated us ‘Outstanding’ for the second time in a row.

We are the largest Trust in the country - and one of only five NHS organisations - to receive this accolade twice, which reaffirms our position as one of the UK’s top hospital trusts.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under represented groups.

This post offers a fixed term or secondment opportunity until September 2021, if seeking secondment please ensure you have the support of your line manager before applying.

We are looking for a self-motivated and enthusiastic person to work closely to support the overall Corporate Cancer Services team, ideally someone who has proven skills to develop effective working relationships across the organisation and externally with our locality and primary care partners. This role will involve working closely with clinical directorates and corporate colleagues to further develop the personalised care elements of cancer stratified follow up across the organisation and within primary care.

The successful candidate will work under the supervision of the Project Manager for Cancer Personalised Care to assist cancer clinical teams to improve access to personalised care and follow up for cancer patients. This will involve the review and development of pathways that build on the principles of the Macmillan Recovery Package to enable people in Newcastle with a diagnosis of cancer to live well. Good patient experience is a key component to services and this role will support work in ensuring we capture feedback to shape our pathways.

Ideally you will have recent relevant experience of working in a cancer service or within a cancer multidisciplinary team, not only will you have a depth of knowledge of Somerset Cancer Registry and the Cancer Personalised Care agenda, but you will also have a strong commitment to make things better and improve the quality of cancer care that we provide for our patients.

The role will involve providing the administration and co-ordination of elements of cancer pathway projects and will require participating in the delivery of training programmes and co-ordinating educational events. Attention to detail and a proactive nature will be required to enable you to collate and monitor actions as well as an ability to analyse data.

If you have excellent communication skills, demonstrable leadership ability, as well as the ambition to be responsive in supporting change and improving practices within cancer patient pathways, and you are looking for a new career challenge to develop and expand your skills we would like to hear from you and receive your application.

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to The Newcastle upon Tyne NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

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