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NB: This vacancy closed to applications on 25/06/2020.

111 Clinical Advisor

Job Reference: J248-A-20-53EH

Vocare Ltd
Vocare Central
Stoke on Trent
From £15.09

Vacancies for 111 Clinical Advisors

Hours: Part-time Positions flexible working including weekends, overnights and evenings

Contract Type: Permanent

Salary: From £15.09 per hour

Location:Stoke on Trent-Elizabeth House

There is a requirement for out of hours, weekend and bank holiday working

We are recruiting for NHS 111 Clinical Advisors.

Are you looking for a development in your clinical career? Are you a qualified nurse or paramedic with current registration? To join us you will require at least 2 years post registration experience in relevant health care setting or specialities. If you are passionate about helping others and want to make a difference, we want to hear from you.

Who are we?

Vocare/Totally work in partnership with the NHS across Staffordshire to provide accessible and high-quality integrated health care services. The Integrated Urgent Care Clinical Assessment Service operates 24/7, 365 days a year. It provides access to telephone triage, face to face consultation as well as digital online access points for patients and health care professionals. The service delivers urgent care to people who live, work or visit Staffordshire. Our services provide cover to a population of approx.: 1.2 Million with provision for all age groups.

The role

111 Clinical Advisor

The NHS 111 service is currently expanding as part of the NHS England changes to Integrated Urgent Care. We are looking for dedicated and passionate Clinical Advisors to join our team.


Our NHS 111 Clinician role is an essential component of the Staffordshire Integrated Urgent Care Clinical Assessment Service. As a NHS 111 Clinical Advisor you will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system ‘NHS Pathways’ will facilitate and support the advice you give.

This role involves working in a multidisciplinary/ multiagency team supporting each other to ensure that we provide high quality, evidence-based healthcare to the immediate needs of our patients. You will be required to show commitment to providing high quality service and continuous professional development.


Role Expectations

Our Integrated Urgent Care Service operates 24/7 and 365 days a year. If you choose to apply and join our team your application will be subject to Disclosure and Barring Service checks. If you are successful you will be required to work during both in hours and out of periods. This will include weekends/bank holidays and may include night duty. On commencement you will be on probation, this is generally for six months. Please note: our training site is located in Stafford therefore if you are based in Stoke-on Trent you will be required to travel. The classroom-based training is Monday to Friday 8-4pm and once you move to working with your coach this will be as per a designated shift pattern.


If successful, you will be required to complete our company induction and the full NHS Pathways and systems training to prepare you for the role.

Our upcoming courses are on a full-time basis. Training is structured and intense in line with the NHS Pathways licence. You will initially receive three full weeks in the classroom. If you successfully complete the classroom assessments, you will move on to one-on-one coaching taking live calls. You will then return to the classroom for a further clinical update. On successful completion of the final clinical week you will then graduate and become fully fledged within our team.

Career Development

There will be on-going development opportunities once you have completed your probation period, these are in line with NHS Pathways and the NHS England workforce blueprint as well as any development needs you may identify via your appraisal.

Benefits of joining us:

  • Rotating Weekend Shifts
  • 30 days pro rata holiday entitlement (including bank holidays)
  • Company Pension Scheme
  • Perkbox and access to NHS staff benefit schemes
  • Shift working
  • Eye test scheme
  • Employee Assistance Programme
  • Company sick pay after one year of service
  • Company Maternity/Paternity pay after one year of service
  • Access to updates and courses
  • Being part of a supportive and innovative team with scope for progression

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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