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NB: This vacancy closed to applications on 08/06/2020.

Clinical Governance Administrator

Job Reference: 222-LS-CM-02

West London NHS Trust
Clinical Governance
Corporate Management, southall
£28,691 - £35,207

West London NHS Trust is one of the most diverse providers of NHS mental and physical care in the UK. We are rated ‘good’ by the Care Quality Commission and ‘outstanding’ for caring and our forensic services.

We are here to care for people with mental and physical illness, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries, care homes), hospital, specialist clinics and forensic (secure) units.

Our physical healthcare services include intermediate care services in Hammersmith & Fulham as part of the Community Independence Service partnership.

Our national, specialist and forensic services include:

  • Medium secure services on the St Bernard’s Hospital site in Ealing
  • Services for people with complex and severe personality disorder at the Cassel Hospital in Richmond
  • High secure services at Broadmoor Hospital in Berkshire

We are a teaching Trust with a growing research portfolio, working with academic and industry partners.

Our 3400 staff are dedicated to improving lives, working with patients, service users, carers, families and partners across the communities we serve.

Trust Head Quarters – 1 Armstrong Way, Southall, UB2 4SD

West London NHS Trust is looking to recruit an exceptional and dynamic person to support the Trust Clinical Governance Teams, through a ‘leading by example’ approach. We are looking for a team player who are comfortable working in a dynamic and fast-moving environment, and who have the skills and temperament to work in a collaborative manner across a range of both internal and external services.

The Clinical Governance Administrator will work closely with clinical service lines to provide support to Clinical Directors (CD), Service Managers and Heads of Service, on patient safety, clinical effectiveness and quality of care delivered; with a particular emphasis on ensuring incidents are reported, reviewed and learning shared in accordance with best practice. Specifically, the post holders will be expected to act as the highly visible key points of support for all clinical governance issues relating to the service line(s) they are supporting; encourage and support safe and effective clinical practice through close working with clinical teams, whilst facilitating the sharing of best practice, and support clinical service lines with the timely reporting and investigation of all incidents and/or complaints, in accordance with Trust policies.

Responsibilities are to provide comprehensive administrative support for Serious Incident Reviews, Complaints and Clinical Governance activities. This will include provisions of administration, information and documentation management, facilities support, planning and organisation of meetings and where necessary interviews (i.e. timetable, venues, panel members availability, logistics etc.) data entry, collection and maintenance of documentary evidence, taking minutes at meetings and interviews and support to the Chair and/or clinical governance lead in the production of report(s) for a variety of purposes/readers.

The post holders will work across service lines to support the triangulation of patient safety related information from across the Trust, as well as from across the Health and Care sector, and will directly contribute to improved clinical quality performance including patient safety, patient experience and clinical effectiveness.

The roles involve collaboration with both internal and external colleagues, as well as healthcare partners across the system. The roles require analysis and interpretation of complex quality information, both quantitative and qualitative and contribution to devising strategies and approaches to resolve issues.

For further information or an informal discussion, please contact:

Katrina Mleczko

Clinical Quality and Patient Safety Managers

West London NHS Trust



We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications. If you do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion.

All staff identified as at-risk and who meet the requirements of the post will be prioritised accordingly.

We offer Relocation packages for some positions (including Band 5 and Band 6 Nurses) - a relocation allowance of up to £8000 is offered for those who meet a required criteria.

Registered Nurses are required to produce their current NMC Revalidation documents/Portfolio at the assessment centre for verification, unless you are a newly qualified nurse from University.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment check which can take between 4-8 weeks. After which your information will also be transferred into the national NHS Electronic Staff Records system

Please ensure you include professional email addresses and contact numbers for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process. If your current/most recent organisation is an NHS trust, we will be requesting one reference from your current line manager/HR department.

West London NHS Trust is committed to safeguarding of all children and vulnerable adults, eliminating discrimination for all groups and achieving equality of opportunity regardless of age, disability, gender, race, religion or belief and sexuality. We aim to create a workforce that is representative of the communities we serve at all levels of seniority within the Trust. We are therefore particularly interested in receiving applications from people from ethnic minority backgrounds’.

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