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NB: This vacancy closed to applications on 04/06/2020.

Telecoms Support Officer

Job Reference: 421-CORP-1197C

Harrogate and District NHS Foundation Trust
£19,737 to £21,142 pa pro rata

Harrogate and District NHS Foundation Trust is one of only two trusts in Yorkshire and Humber to be awarded HSJ’s Top 100 Best Places to Work. We believe that You Matter Most, and this is reflected in our values of Responsible, Respectful and Passionate. So if you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, Harrogate and District NHS Foundation Trust is the place for you. We are proud to be awarded Bronze level Investors in People, which recognises our commitment to developing our staff and is an indication of how you will be treated when you work here.

Telecoms Support Officer

Hours: 1 x 37.5 hours per week, 1 x 15 hours per week
Band: 3
Salary: £19,737 to £21,142 pa pro rata

Essential Requirements: Minimum of 5 GCSE’s Grade C or above to include English and Maths

**Please be aware that we are advertising for two position. One position will be for 37.5 hours per week and the other position is for 15 hours per week, please specify which position you are interested in your application form

Both Positions entail working shifts 5 days over 7 (pro rata for the part time post) the shifts are 06:30 to 14:30, 14:30 to 22:30 and 22:30 to 06:30 **

We are looking for two enthusiastic individuals who are organised, possesses excellent communication skills and have a pleasant personalities and a positive approach to work. You should be ready for a challenge and also enjoy working as part of a team.

Duties will include all aspects of operating the computerised telecoms suite in support of our state of the art speech recognition software, providing support to clinical areas in the logging of patient movements into the in-house Patient Administration System and the retrieval of case notes to support those clinical areas.

Knowledge of the hospital and iCS is desirable – though training will be given to include all additional aspects required for this role.

You must be able to work variable shifts (including nights, weekends and bank holidays) to be able to cover both planned and last-minute absence.

For more information please contact Tina Whiteley – Switchboard Manager on 01423 553794 or at or Kieran Coleman – Assistant Switchboard Manager on 01423 553799 or at

We are an Equal Opportunities Employer and are signatories of the Mindful Employer Charter which underlines our commitment to enhancing the emotional wellbeing of all staff. This commitment begins when you apply to work at our organisation. We will support individuals through reasonable adjustments both at interview and during ongoing employment. In line with the principles of flexible working and improving work life balance, all advertised full time posts will be considered for job share or part time.

We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, physical or mental health condition, addiction or other healthcare needs.

We take pride in being a partner organisation in the Yorkshire and Humber Clinical Research Network and are committed to supporting research activity as part of the services we provide. We have research projects running across all specialties which are providing evidence and informing local and national practice.

Applicants who require Tier 2 immigration status to work in the UK are welcome, but such candidates will not be appointed to the post if there are a sufficient number of other suitable candidates, as the employing body will, in those circumstances, be unable to satisfy the Resident Labour Market Test requirements, as required by UKVI. All applicants must state their current immigration status, including expiry dates on their application.

All job offers are subject to Agenda for Change T&C’s, excluding medical posts. Offers may also be subject to a Standard or Enhanced Disclosure and Barring Service certificate, dependent on the position.

HDFT takes its responsibility for the Safeguarding of Children & Vulnerable Adults seriously. Each member of staff must comply with the HDFT policy, procedures and strategies relating to Safeguarding.

In submitting an application form, you automatically authorise the Trust to confirm any previous NHS service details via the ESR IAT process, should you be appointed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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