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NB: This vacancy closed to applications on 14/05/2020.

Clinical Contact Caseworker

Job Reference: J11-A-20-23106

NHS Professionals - Flexible Workers
Home Working
All Locations
£16.97 ph - £27.15 ph

Want to support our NHS from your own home, using your clinical skills and expertise by joining the ‘virtual frontline’?

By working as a Clinical Contact Caseworker, you will be responsible for liaising over the phone with COVID-19 patients, understanding their situation and assisting in the tracing of anyone they have been in contact with and giving them advice. This crucial role will allow you to further play your part in defeating the pandemic, and has been developed as part of the Public Health England Contact Tracing Service, which is part of a wider testing and contact tracing programme led by the Department of Health & Social Care and supported by NHS England & NHS Improvement and the Cabinet Office.

Key features and responsibilities of this role include:

  • Undertaking the initial interview of COVID-19 positive cases by phone
  • Conducting a public health risk assessment
  • Identifying contacts and providing public health advice (where appropriate)
  • Using your clinical knowledge to help escalate complex cases
  • Working within agreed guidance and recognised procedures, scripts and structures, with support

You will have the ability to work independently, problem solve, manage and prioritise your own workload and cope with competing demands.

As part of this role, you will be provided with appropriate training, online software, onboarding and induction materials. Working as part of a wider team of experienced clinicians, you will be liaising with call handlers in other teams (as necessary) and escalating any in-depth queries to the Public Health England team. You will need to have access to/use of your own laptop/desktop.

This position requires excellent communication skills, both verbal and written, including a good telephone manner and the ability to remain calm under pressure. Due to the homeworking and online nature of this role, you must be proficient in the use of Microsoft products, electronic systems and databases.

Who we are looking for:

The skills and experience required for this position are at a Clinician Band 6 level, however we would also welcome applications from clinicians above this band who want to play their part on the virtual frontline.

These roles would be suitable for, but not exclusive to:


  • Clinicians (Nurses and Doctors, Band 6 or above) with Infection Prevention and Control or equivalent experience
  • Nurse Lecturers, Nurse Teachers, Nurse Researchers (Research Fellows, PhD Students)
  • Pharmacists
  • Dentists
  • Environmental Health
  • Community Health (Nurse, GP Nurse, School Nurse, Occupational Health Nurse, Health Visitors)
  • Vets (Veterinary Surgeon, Veterinary Nurse, Veterinarian)
  • AHP’s (e.g. Chiropractors, Physiotherapists, Dieticians, Occupational Therapists, Paramedics, Speech & Language Therapists, Orthoptists, Osteopaths, Podiatrists, Radiographers)


Essential Skills:

  • Degree (Health or Science Related) or demonstrable equivalent experience or qualifications
  • Experience in a field related to public health or health and social care services as a practitioner
  • Current registration with the relevant professional body (For example: Specialist Community Public Health (SCPHN) part of the NMC Register or UK PH Register for practitioners, membership of the Chartered Institute of Environmental Health, HCPC, GMC, GDC, BVA/RCVS, etc.)
  • An understanding of and ability to work under the current Health and Social Care Act (e.g. safeguarding vulnerable adults; data protection, information governance)
  • Proficient in the use of electronic systems, databases or other information systems forms to support the public health managements of cases
  • Strong, effective verbal and written communication skills including a good telephone manner


Desirable skills:

  • Recognised qualification in Infection Prevention and Control or equivalent experience
  • Working towards registration with an appropriate health or science related professional body


Duties will include, but not exclusively be to:


  • Work as part of a remote team of Contact tracers who will normally provide the first point of contact of cases of COVID-19 (i.e. the people who have just received a positive lab result)
  • Undertake case interviews and perform an initial public health risk assessment of COVID-19 cases identified for contact tracing in line with the contact tracing and management protocol and further protocols or guidance as indicated (45-60 mins).
  • Ensure the timely and accurate recording of information from those interviews using systems provided
  • Provide advice to cases and their contacts as directed by protocols and procedures.
  • Ensure accurate, up to date records of contacts/action by completion of relevant records and compliance with team handover procedures, in line with PHE operational guidance and procedures.
  • To work within your own competence, seeking senior advice as/when appropriate.
  • Be able to (and be able to recognise the need to), modify and adapt methods of communication to account for the differing needs of contacts especially in stressful and difficult situations and ensure polite, efficient and appropriate communications exist at all times
  • Contribute to the maintenance of effective systems for the surveillance of COVID-19 through providing accurate data and information.
  • Contribute to any necessary ongoing development of current protocols, guidance and standard operating procedures as appropriate.
  • Maintain confidentiality in relation to personal data held in accordance with the Data Protection Act and Trust Caldicott Guardianship principles. Adhere to and operate within PHE provided data governance protocols and operational arrangements.


To find out more apply for one of these positions, please visit: tracer

* These pay rates are inclusive of home-working expenses but exclude employer contributions

Please note that you will be contacted via e-mail throughout the recruitment process, so please check your e-mails regularly.

We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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