NB: This vacancy closed to applications on 31/03/2020.
NHS 111 Covid-19 Call Handler
Job Reference: 195-20-111COV-GEP
- Employer:
- South Central Ambulance Service
- Department:
- 195 14 NHS 111 South - Training
- Location:
- Winchester
- Salary:
- £18,813 to £20,795 pa
NHS 111 COVID-19 Call Handlers
This role is a Fixed Term Contract for 6 Months
As a 111 Call Handler, you will take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could range from booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance.
You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.
You will also have the opportunity to grow your career, specialising in different areas such as coaching new staff, auditing or becoming a team leader!
It can be a tough job, but in return you will receive great pay, training, benefits and have the support of a strong team.
How to apply
The online application begins with important details such as your skills and attributes and what you can bring to the role.
If successful, you will then be invited to an assessment day to see if you have the essential criteria expected of a 111 Call Handler. On the day you will have an assessment and a formal interview with our team leaders.
Eligibility
To be a 111 Call Handler you must:
- Be at least 18 years old
- Have the right to work in the UK
- Becommitted to excellence to our patients
- Caring and understanding
- Good communication skills
- Commitment to quality
Training:
You will need to be able to commit to a 1-week full time training programme which will be fully paid.
Pay rates:
The initial training is 37.5 hours a week. After training the hours available are: 18, 24, 26.25 (Nights) or 37.5 hours a week. Your annual salary will reflect your weekly hours. All salary figures quoted do not include unsocial allowances, so on top of salary you have the potential to earn more! For all time Saturday (midnight to midnight) and any week day after 8pm and before 6am Time plus 35%, And all time on Sundays and Public Holidays (midnight to midnight) Time plus 70%
Benefits:
- Training and support from our dedicated in house education team.
- A nationally recognized qualification in Pathways.
- Access to continual professional development and opportunities within SCAS and the NHS
- Occupational Health support along with an Employee Assistance Programme.
- Enrolment into the NHS Pension Scheme
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
Disability support
Tell us if you have a disability when you apply and we can offer reasonable adjustments to help with the Formal interview and Assessment.
Still interested?
Get your application in quickly!
There are more details on the job description, person specification and Rota samples attached to this advert on the right hand side. Please read them both carefully before you apply.
Please be advised that we reserve the right to close this campaign earlier than the advertised closing date.
Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.
We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets) Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.
Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.
We do require three years’ worth of references (with no gaps) please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.
The benefits bits:
- Starting holiday entitlement is 27 days per annum, pro rata, plus bank holidays;
- USH is paid in line with section 2;
- All employees are automatically enrolled into the NHS Pension scheme (or NEST);
- We operate from a comprehensive set of policies;
- We operate regular staff surveys and our staff are encouraged to develop transferable skills and experience;
- We work in partnership with our trade unions;
- Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview;
- As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required;
- South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy. We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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- Job Type:
- Fixed term (6 months)
- Pay Scheme:
- Agenda for change
- Pay Band:
- 3
- Staff Group:
- Additional Clinical Services
- Specialty/Function:
- 111
Read this before applying
- Closing Date:
- 31/03/2020
- Contact Name:
- Recruitment
- Email Address:
- recruitment@scas.nhs.uk
- Telephone:
- 01869365000
Additional documentation
Further links
If you have any concerns about this job then please report it to our Customer Service team.