Tell us whether you accept cookies

We use cookies to collect information about how you use the NHS Jobs website. We use this information to make the website work as well as possible.

Return to search

NB: This vacancy closed to applications on 01/04/2020.

Volunteer Administrator (COVID19)

Job Reference: 294-VOLUN-AV-COVID19

South West London and St Georges Mental Health NHS Trust
Volunteer - Admin

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".

When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust we are happy to talk flexible working.

Volunteer Administrator (Covid 19)

We are looking for voluntary administration staff to offer support to our services due to the Covid 19 and the unprecedented pressures on the NHS and with our own organisation.

About the role:

The volunteer administration staff will be based at different locations:

  • Springfield University Hospital, Tooting
  • Tolworth Hospital, Tolworth
  • Queen Mary’s Hospital, Roehampton
  • Jubilee Health Centre, Wallington
  • Barnes Hospital, Barnes
  • The Wilson Hospital, Mitcham
  • Cheam Resource Centre, Cheam

We are offering this role on a temporary basis and for an unknown period of time, on the basis of need.

There are varying roles available for voluntary administration staff:

  • Answering calls from service users via the Contact Centre
  • Answering calls for the Covid 19 contact line
  • Transcribing letters through our audio Big Hand system
  • Logging actions/minutes from meetings
  • Supporting clinical staff on the wards
  • Supporting admin hubs with various admin tasks including scanning, uploading correspondence to the patient database, taking enquiry calls from GP’s, professionals and service users and sending letters to patients and GP’s.

Role description

  1. Supporting administration staff with various admin duties in settings across the Trust including Springfield University Hospital (Tooting), Tolworth Hospital (Tolworth, Kingston), Queen Mary’s Hospital (Roehampton), Barnes Hospital (Barnes), Jubilee Health Centre (Wallington), The Wilson Hospital (Mitcham), Cheam Resource Centre (Cheam, Sutton)
  2. Answering calls from Service Users, families and professionals in the Trust Contact Centre and/or taking calls from staff/service users via the Covid 19 Centre.
  3. Supporting clinical staff and ward clerks in the wards, answering the front door and supporting with visitor management where appropriate and with support from the ward staff.
  4. Logging actions and taking minutes during meetings
  5. Interacting with patients in a positive, honest, open and non - judgmental way.
  6. Adherence to Trust’s policies and procedures.
  7. Undertaking training and supervision and support.


Training will be provided for all successful applicants.

About the teams:

You will be joining multi-disciplinary teams working within inpatient wards that are committed to the provision of highly quality service user centred care. Our teams are looking for compassionate, extraordinary Crisis Support Workers that want to make an impact.

This is an exciting time to be part of the South West London St Georges family; the Trust has a Service Line approach, with our main service lines being:

  • Acute & Urgent Care
  • CAMHS (Child & Adolescent Mental Health Services)
  • Forensic, Specialist and National
  • Community
  • Cognition and Mental Health in Ageing

Additional information

We will provide training and volunteers will be able to shadow staff.

When in role, the dedicated staff member supporting volunteers will establish a work routine / tasks with the volunteer that is within their scope.

The day(s) of the week and hours worked will be agreed so that they complement and fit with normal staff working practices.

Travel expenses will be reimbursed and a subsistence payment of £5 offered for food and refreshments when working 5 hours or more.

Covid 19

Potential applicants need to be aware that they may be working on wards where the Covid 19 virus is present. In the current climate applicants must be in good overall health, both physically and mentally. You may be at a particularly high risk of getting seriously ill with coronavirus if you:

have a severe chest condition, such as asthma, emphysema, chronic bronchitis, bronchiectasis, cystic fibrosis

  • have another serious health condition, for example, heart disease, diabetes, high blood pressure, obesity
  • have had an organ transplant and are taking immunosuppressant medicine
  • have a weakened immune system
  • are having chemotherapy or radiotherapy
  • have blood or bone marrow cancer, such as leukaemia
  • are pregnant

In deciding whether this role is suitable, potential applicants must also consider the people within their household, or with whom they have close contact, that may be at increased risk, (as described above and people who are 70 years or over).

Interviews: interviews will take place every Monday, Wednesday and Friday. Please note interviews will happen online via a FaceTime method which will be confirmed in your interview invite.

For further details / informal visits contact:


At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and also a member of the Employers Network for Equality and Inclusion.

As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:

  • BME (Evolve) Staff Network
  • Christian Staff Network
  • Disability Staff Network
  • Deaf Staff Network
  • Mental Health Staff Forum
  • Women's Staff Network
  • LGBTQAI+ Staff Network

We provide reasonable adjustments to the interview process for any candidates with a disability.

Please note:

  • That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
  • That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system
  • That should you not have heard from us within three weeks from the closing date your application has not successful.
  • That priority consideration for applications may be given to at-risk NHS employees
  • That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
  • That your employment is offered subject to successful completion of a 3 or 6 months Probationary Period depending on your Band
  • That we are a smoke-free Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Gold Logo
  • Disability Confident Employer
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo
  • CQC Good
  • Happy to Talk Flexible Working