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NB: This vacancy closed to applications on 03/04/2020.

ICT Support Hub Analyst

Job Reference: 416-IM&T5872

Bedford Hospital NHS Trust
416 Information Communication Technology
£18,813 to £20,795 pa

Bedford Hospital is a uniquely situated NHS Trust with a relatively small footprint with up to 410 beds and over 2700 staff supporting a planned and reactive healthcare service to a cohort of over 300,000. We foster a community spirit within our Hospital underpinned by our Values which allow us to carry out our ethos; “Every Patient Matters”.

It is an exciting time to be joining the newly formed Bedfordshire Hospitals NHS Foundation Trust which has resulted from the merger of The Luton and Dunstable University Hospital and Bedford Hospital NHS Trusts. The merger took place on 1 April 2020 and under the umbrella of the single NHS Trust both hospitals will retain their identity and individual hospital names. This will bring many benefits for patients and opportunities for staff. Both hospitals will retain their identity with individual hospital names and key services will remain on both sites and be managed as single teams across the whole Bedfordshire catchment area. Travel between hospital sites may be required.

What will I be doing in my new role?

Simple…to work closely with both of our ICT Assistant Service Desk Manager and Telecommunications Assistant Manager, providing a first point of contact for our internal colleagues, external service providers and stakeholders, delivering a ‘first class’ support for any ICT or Telephony queries.

You will be working with a diverse customer base of users ranging from Consultants, Senior Management, Nurses, Health Care Assistants, Receptionists, Call Handlers, Administrators, and Secretaries, all with varying levels of ICT knowledge / skills who are reliant on our ICT systems.

This is why we are looking for someone with a warm, approachable and reassuring manner, who can provide support to resolve an ICT/Telephony query or provide support to the user through the escalation process with a positive and pragmatic approach.

The successful candidate will be responsible for providing a calm, professional and efficient first point of contact for our ICT services to employees, managers and users of Trustwide ICT/Telephony systems working within the newly merged ICT Service Desk and Telecommunications Department, the ICT Support Hub. The right candidate will ideally have previous experience of working within a large Organisation preferably in an ICT/Telecommunications customer facing service.


What about the department I will join?

The ICT Support Hub, formerly the IT Service Desk and main Switchboard have just merged and are the single point of contact for both voice and data services at Bedford Hospital; providing a single point of access reporting service for all of the ICT and Telephony disciplines, so an ability to communicate effectively and in a professional manner with the ability to provide an excellent level of customer service, is vital for this role.

In return for your endeavours you can expect to part of a team committed to delivering high quality services and innovation to NHS staff and patients.


Best of both worlds!

Bedford Hospital is situated in a beautiful part of the UK in the county of Bedfordshire. Bedford is a quaint riverside town with easy access to quiet unspoilt countryside, which can become useful after a fulfilling shift. Bedford is one of, if not the most, cosmopolitan town in the UK with over 50 different ethnic groups represented. The great news is though is that We are only 35 minutes away from London by train, this will let you experience all that London has to offer without having the expense of living there. For more information on the area and things to do please check our additional information on NHS Jobs.


Want to know more?

The hospital has grown significantly especially within the last 30 years. It now provides a wide range of services which include beds for Care of the Elderly, ENT, General Medicine, General Surgery, Gynaecology, Neonatal, Obstetrics, Oncology, Trauma and Orthopaedics, Paediatrics, Vascular Surgery, Breast Surgery and Urology. A modern Accident and Emergency Department includes a 6-bedded observation ward. The Critical Care Complex provides both High Dependency and Intensive Care beds to a maximum capacity of 12 beds.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

We are an equal opportunities employer and we welcome applications from all members of the community including people with disabilities.

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form.

For details of how the Trust will process your identifiable information please see the ‘Privacy Notices for Staff’ on the public website (see link at bottom of the Home Page) or ask a member of the Trust's Recruitment Team for a copy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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