Tell us whether you accept cookies

We use cookies to collect information about how you use the NHS Jobs website. We use this information to make the website work as well as possible.

Return to search

NB: This vacancy closed to applications on 08/03/2020.

Digital Systems Support Officer

Job Reference: 839-2311280-HS

Norfolk Community Health and Care NHS Trust
IT SystmOne Team
Woodlands House, Norwich Community Hospital, Norwich
£24,214 - £30,112 pa

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

The Digital Services department at Norfolk Community Health and Care NHS Trust, has a culture of service improvement where an agile and responsive Digital Services function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community.

The Digital Services department supports all internal clinical and corporate needs and a number of external service customers within Norfolk. The senior management team delivering the Digital Strategy is led by Head of Digital Services and subject matter expert team leads.

An exciting opportunity has arisen for a Digital Systems Support Officer to join the busy Digital Systems Team.

As a member of a dynamic and forward-thinking Digital Services department, you will provide high quality end user support for Trust digital systems (clinical and non-clinical). This support could be through a physical or virtual presence depending on the customer needs. You will also be responsible for the creation and maintenance of Smartcards as part of the in-house Registration Authority (RA) provision to ensure smooth operation and availability to systems.

You will have current knowledge of clinical systems, especially SystmOne, and will have a working knowledge of the Care Identity Service (CIS) system.

We are looking for a flexible, energetic, dynamic and friendly individual who will be able to work on their own initiative to meet challenging targets and who must be prepared to continually update their skills as new systems and functionality become available.

You will have previous experience within a supporting/customer service environment, and a proven track record to continuous personal development is essential.


For further details / informal visits contact:

Stacey Cairns, Digital Systems Manager on 01603 508605/07766 247628 or

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). The Trust operates flexible working practices. All sites are Smoke Free.

Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, this is only against Tier 2 (General) visas. If you are a migrant worker from outside of the European Economic Area and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.

DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.

Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.

Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Positive about Disabed People Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo
  • Armed Forces Covenant
  • CQC Outstanding
  • Step Into Health