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NB: This vacancy closed to applications on 20/03/2019.

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Customer Support Analyst

Job Reference: 918-IA3965

NHS Blood and Transplant (NHSBT)
Service Operations
£23,023 to £29,608 pa

Do something extraordinary in IT Support


Making the most of precious donations of blood and tissues depends on more than just medical expertise. Our ability to collect, use and manage vast volumes of data and logistics information also depends on the skills of IT professionals like you.


NHS Blood and Transplant (NHSBT) supplies around 2 million units of blood a year to hospitals in England and North Wales and last year received 3,500 organ and 4,000 tissue donations and banked 2,200 cord blood units from across the UK.


Joining our newly restructured Business Transformation Services Directorate, you’ll work face-to-face with internal customers to provide advice and support of IT hardware, software and systems.. You’ll also undertake local operational tasks that are essential to keep local services working smoothly


You’ll have experience of providing IT technical support in a multi-site organisation. This will be built on a degree-level qualification in computing and good understanding of the Windows 7 and Windows 2000 environment. You’ll also demonstrate in-depth knowledge of a range of Microsoft Office products. Ideally, you’ll be a Microsoft Certified Professional (MCP) or Microsoft Certified Desktop Support Technician (MCDST).


Your technical expertise will be matched by a strong drive for customer service. Well organised with excellent communications skills, you’ll be able to solve technical issues for a variety of internal customers, both face to face and over the phone. You must be able to work flexibly and participate in an on-call rota.


For informal enquiries please contact Jonathan Waines on


This advert will close at Midnight on Wednesday 20th March 2019 with interviews to take place week commencing 8th April 2019.

NHS Blood and Transplant (NHSBT) offers a dynamic and friendly working environment where teamwork is highly valued. Personal development is also considered a priority and is supported through extensive training and development opportunities open to all employees.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever

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