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NB: This vacancy closed to applications on 16/08/2019.

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Patient and Public Involvement Support Officer

Job Reference: 358-1809327-COR

University Hospitals of Leicester
Patient & Public Involvement Team,
Leicester Royal Infirmary (some travel required), Leicester
£21,089 - £23,761

  • Are you an excellent multi – tasker with strong organisational skills?
  • Would you like to play your part in putting patients at the heart of our quality improvement journey?


An excellent opportunity has arisen for the right person to join the Patient & Public Involvement (PPI) Team at Leicester’s Hospitals. You would be joining the team at an exciting time for patient and public involvement in the organisation. We have just launched a brand new PPI Strategy which promotes a closer collaboration with patients (Co-Production) in the work the Trust is doing to improve the quality of its services.

The key function of the PPI Team is to ensure that the Trust effectively engages with, and involves its patients and the wider public. We are responsible for leading public-facing engagement events on behalf of the Trust and for managing patient involvement internally. This includes managing a group of volunteers called ‘Patient Partners’ and providing advice and guidance to hospital staff. The Team also manage the Trust’s virtual public membership of 16,500+ members and organise regular public health talks. A core function of the team is to undertake regular outreach work within Leicester, Leicestershire and Rutland’s diverse communities.

We are a small, but friendly and supportive team and we are passionate about what we do. The team comprises one Patient and Public Involvement Manager and one Patient and Public Involvement Officer.


What does the role entail?

The purpose of this role is to provide high quality, comprehensive project support and administration to the Patient and Public Involvement (PPI) Team. You will be expected to undertake a wide variety of tasks including; communicating with stakeholders, volunteers and staff at all levels in the organisation, assisting with planning the delivery of projects, organising meetings, preparing agendas and minutes, producing promotional materials, managing our public membership database and communicating regularly with members, collecting and analysing evaluation data, and developing and maintaining excellent administration systems and processes. While the role is primarily office based, the post holder will also be expected to undertake some community outreach activity. You will also be the first point of contact for a wide variety of patient representatives, staff and members of the public.


Who are we looking for?

There is a strong equality and diversity ethos underpinning the work of the PPI Team and we are keen to employ someone who shares our values. You will have very strong organisational and administrative skills and also bring creativity and an eye for detail to the role to ensure that we develop the best systems for the job and communicate with staff, patients and the wider public in an effective and engaging way. Given the importance of communication to this role we would expect your written communication to be of a high standard. The job would suit a “people person” with an inclusive and empathetic approach. If you are a skilled Social Media engager, that would also be an advantage.

For further details / informal visits contact:

Hannah Rooney

Patient & Public Involvement / Membership Officer

Tel: 0116 258 8592


We will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Preference will be given in the first instance to existing NHS employees within the East Midlands healthcare community who are ‘at risk’ of redundancy. Such employees within the University Hospitals of Leicester NHS Trust will be considered first.”

Important Information

Applications will be transferred to TRAC system, by completing an application you are giving authorisation for the transfer of your data.

Correspondence regarding your application will be sent to you by email via a TRAC system account.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve and where discrimination is outlawed, and staff and service users are equally valued and supported. We welcome applications from people from all backgrounds who match our job criteria.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that UHL has an under-representation of BAME employees at band 7 and above.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

Appointments will be made on merit.

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) .

Tier 2 Certificate of Sponsorship

We welcome applications from individuals who require Tier 2 sponsorship. NON-EEA candidates may not be appointed, if a suitably EU/EEA candidate is successful it is unlikely that the Trust is able to satisfy the Home Office Visa requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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