Return to search
  • Add to favourites

Band 3 Service Coordinator

Job Reference: 313-A-20-78924-EE

Employer:
Leicestershire Partnership Trust
Department:
Community Health Service
Location:
New Parks Health Centre, Leicester
Salary:
£18,813/£19,332/£19,917/£20,795

Can you demonstrate our values of Trust, Respect, Integrity and Compassion? Do you share in our ambition to create high quality, compassionate care and wellbeing for all?

Then take a step towards LPT...

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1m people living in Leicester, Leicestershire and Rutland.


Single Point of Access Contact Centre Leicestershire Partnership Trust Community Health Services Division is looking to appoint Band 3 Service Coordinators for our Single Point of Access (SPA) Contact Centre

We are looking to recruit people who meet the person specification for the role as it reads.

As a separate exercise if we do not fill all our roles we will consider whether there are applicants who would be suitable for training contracts in the team. If this is the case we will explain what this means when we invite you to interview.

We are committed to providing the highest standards of customer care for Patients, Carers and Health Care Professionals that access the SPA service.

The post involves coordinating and managing patients and professionals through defined pathways to enable patients to see the right person, at the right time and in the right place and aims to provide a central point for all referrals/information/advice and signposting for Community Health Services for Leicester, Leicestershire and Rutland.

Successful candidates will have excellent communication skills and the ability to deal effectively and sensitively to the complex range of calls taken, including calls from patients, carers and their families.

We are seeking flexible individuals who have the ability to prioritise, organise workloads effectively and have the skills to participate in partnership working with a wide range of healthcare professionals.

You will be part of a dynamic team, focused on delivering quality patient focused customer care.

The service operates over 7 days, 365 days a year and therefore the post requires the candidate to be fully flexible and able to cover all shifts.

The candidates would be required to work, on a regular basis, a variety of shift patterns in order to meet the needs of the service.

Candidates will also need to work a minimum of 22.5 hours per week. Flexible working requests will be considered. This is an exciting time to join us as we are developing the service to meet the needs of our local population.

 




We are committed to providing the best care that we can to our patients, and so some of our roles involve a Maths and English assessment. Where this is so, details will be shared with you as part of the recruitment process.

Details of our benefits, pledge and other important information about the application process, and working for us is contained in the documents linked to our advert.

For areas where our teams work to staffing rosters, rosters are set in advance at a team level and you will be joining an established roster. Your rostered shifts will be confirmed to you when arranging your start date. We will consider requests to vary working patterns in line with our flexible working policy.

To make the most of your application, we may consider successful applicants for vacancies for the same post in different locations where this is appropriate and meets our mutual requirements.

For all substantive roles the appointment of every new member of staff (excluding medical and dental staff) to a post is subject to a 6 month probationary period, details of which are in our Probation Policy.

We aim to develop a workforce that reflects our service users. To this end we actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups, including members of our black and minority ethnic communities. All jobs will require permission to work in the UK.

For all jobs the cost of undertaking a DBS disclosure at the required level will be met by the individual. This will be deducted from salary following commencement.

Requests from applicants to work alternative hours to those advertised may be considered.

Applicants who are currently ‘at risk’ within the local NHS, and meeting essential criteria will be given preference for interview over any other candidates who may apply for this post.

Twitter @lptjobs / facebook.com/lptjobs



SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (https://www.safer-jobs.com), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Employer Recognition Scheme Gold
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo
  • Stonewall Top 100 Employer 2016