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NB: This vacancy closed to applications on 17/02/2020.

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Customer Service Advisor

Job Reference: 358-2253972-EF

University Hospitals of Leicester
Customer Services, Leicester Royal infirmary
£17,652 - £19,020 per ann

Currently recruiting for a Customer Service Advisor to work in our busy 24/7 Facilities Helpdesk.

This is a permanent fulltime vacancy of 37.50 hours per week. The hours are on a rotational shift pattern which include the below:






You will be expected to work 5 out of the 7; with 2 days of in the week when you are working the weekend.

We are looking for a well-organised person with excellent interpersonal skills to work in our Helpdesk. You will be the first point of contact for all facilities related queries. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused environment, together with GCSE English & Maths and accurate keyboard skills are essential. A minimum of 2 years’ experience in a Call Centre/Helpdesk environment or similar is desirable, although not essential, as full training will be given.

The hours are as stated above but there will be times when flexibility is needed to fill gaps during our busy period and to cover for sickness and annual leave at short notice. During the first few weeks flexibility will be required when you will need to attend training sessions and shadow other staff members.


For further details / informal visits contact:


For further details / informal visits contact:

Mayur Kachela, Customer Service Centre Manager, on 07500 982862.

We will close vacancies prior to the published closing date if we receive a sufficient number of application forms.

Preference will be given in the first instance to existing NHS employees within the East Midlands healthcare community who are ‘at risk’ of redundancy. Such employees within the University Hospitals of Leicester NHS Trust will be considered first.”

Important Information

Applications will be transferred to TRAC system, by completing an application you are giving authorisation for the transfer of your data.

Correspondence regarding your application will be sent to you by email via a TRAC system account.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve and where discrimination is outlawed, and staff and service users are equally valued and supported. We welcome applications from people from all backgrounds who match our job criteria.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that UHL has an under-representation of BAME employees at band 7 and above.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

Appointments will be made on merit.

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) .

Tier 2 Certificate of Sponsorship

We welcome applications from individuals who require Tier 2 sponsorship. NON-EEA candidates may not be appointed, if a suitable EU/EEA candidate is successful. This is due to the fact that it is unlikely the Trust would be able to satisfy the Home Office Visa requirements.

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