NHS Wales Shared Services Partnership

Employer Information


4-5 Charnwood Court
Heol Billingsley
Parc Nantgarw
CF15 7QZ


02920 905353



Our aim is to support NHS Wales by creating a dedicated shared services organisation with a distinct identity, which:

• Shares common operating standards in line with best practice
• Has sufficient scale to optimise economies of scale and purchasing power and improving quality
• Has an excellent customer care ethos and focus on service quality Providing excellent customer service is at the heart of service delivery to individuals and communities.

NWSSP is committed to creating and developing a positive approach to customer service in which we strive to consistently exceed the expectations of our customers and create an environment within which customer service is a core component of the management and delivery of services.

To help us in ensuring continuous development of our services to meet user needs, we review performance with our customers through ongoing dialogue and individual performance reports with each health board and trust. We are a dedicated organisation that supports the statutory bodies of NHS Wales through the provision of a comprehensive range of high quality, customer focused support functions and services.



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