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NHS Resolution

Employer Information

Address

2nd Floor
151 Buckingham Palace Road
London
SW1W 9SZ
UK

Telephone

0207 811 2804

Fax

0207 821 0029

Description

NHS Resolution is an Arm’s Length Body of the Department of Health and Social Care (DHSC). As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. To do that we have four key service areas:

Claims Management: delivering expertise in handling both clinical and non-clinical claims to members of our Indemnity Schemes.

Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.

Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.

Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

In 2017, we launched “Our Strategy to 2022: Delivering Fair Resolution and Learning from Harm” which sets out our strategic direction and, how our services can help protect valuable NHS resources to benefit patients by helping to improve safety, resolve concerns, claims and disputes rapidly and fairly. For more information on please visit our website.

Website

www.resolution.nhs.uk

Main Contact

hr@resolution.nhs.uk

General Enquiries Email Address

hr@resolution.nhs.uk

Address for postal application

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