PCN Coordinator

Job description

Job responsibilities

PCN ADMINISTRATOR/NETWORK COORDINATOR MAIN DUTIES OF THE ROLE

The main duties of the role include:

Diarising and administrating/minuting PCN Clinical Learning meetings

Managing Protected Learning Time events and organising PCN-wide training as delegated by Assistant BM

Ensuring action log items are progressed

Supporting the induction of new members of staff

Ensure all PCN clinical and non-clinical staff have correct rotas entered on SystmOne and that these rotas are maintained correctly to ensure auditing is viable

Compiling newsletters and PCN-wide communications

Compiling reports and audits

Compiling impact and investment fund searches

Ensuring distribution lists are kept up to date

To communicate risks and issues

Monitoring relevant DES workstreams and completing a monthly tracker when necessary

Responding to patient enquiries

Sending referrals for PCN/ EA workload

Care Co-ordinator main duties include:

Work with all primary care professionals within the PCN to support patients with appointments, advice and general queries.

Work closely and in partnership with the clinical and non clinical teams and a host of other professionals

Support the clinical director and member practices in the delivery of the DES specifications, issued by NHS England

Provide coordination and navigation with the aid of digital tools for people and their carers across health and care services

SKILLS, EXPERIENCE AND ATTRIBUTES

Excellent communication skills, both written, over the phone and face-to-face

Excellent use of the Microsoft Office package

A positive and can-do attitude

Proactive and able to work independently

The ability to work to deadlines calmly

Flexible

Detail orientated

Resilient

The ability to organise competing priorities

Whilst the experience of working in a health care setting will, of course, help, it's not essential.

JOB RESPONSIBILITIES

PCN practice initiatives

PCN and Practice Websites ensure information PCN and practice wide is kept up to date.

To develop and maintain an in-depth understanding of the PCN digital infrastructure.

To develop and implement digital transformation bids

To ensure all staff receive training on the digital tools within the PCN

To ensure the induction of all new members of staff receive training and resources on tools available

To remain up to date with the national and local PCN guidance.

Oversee and monitor telephony data across PCN and review data with member practices and collaboratively build a plan of action covering following 8 metrics:

Call Volumes

Wait before call abandoned

Calls abandoned

Call back requested

Time taken to answer calls

Missed call volumes

Call backs made

Average call length time

Arrange meetings with the ARRS teams/leads for, Clinical Pharmacists, Paramedics, Social Prescribers, and Care Coordinator. Discuss, agree and create Standard Operating Procedures for ARRS staff (SOPS).

SOPS to be signed off at Board and a review date to be agreed (would suggest every 3 years unless significant changes occur for example within the DES).

PCN Hub Administration

Enhanced Service Returns

Ensure SystmOne coding is accurately entered to enable practices to retrieve Enhanced Service claims.

General Hub Duties

Daily point of call for staff working within the Hub. Signposting as appropriate.

One off or long term admin tasks/duties delegated by Business Manager or her Assistant. Patient Initiatives Liaise and work with First Stop project organising local ICT lessons and digital equipment which can be loaned to patients. Tackling digital exclusions and patient access for patients with learning difficulties and health conditions ensuring PCN compliance and assisting PMs within member practices.

INT Leadership Group

Be key communicator with Mid Alliance INT regarding integration with secondary care required under DES alongside PCN INT Lead.

Person Specification

Qualifications

Essential

• Minimum of 1 year of experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
• Able to prioritise and manage own workload
• Able to work as part of a team
• Excellent interpersonal skills
• Excellent organisational and administration skills
• Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes
• Experience handling confidential or sensitive information
• Experience of providing advice or signposting to service users
• Knowledge of Microsoft Office suite

Desirable

• NVQ 3 or equivalent and/or relevant basic or first level professional qualification
• Experience of coproduction with patients or service-users
• Experience of using technology and digital tools to support health and wellbeing
• Knowledge of Information Governance and data quality
• Knowledge of medical patient systems
• Understanding of health and social care processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Braintree Primary Care Network

Address

NHS Livewell Hub, Saunders House

Manor Street

Braintree

Essex

CM7 3HP