Job summary
Harlow South Primary Care Network (PCN) have an
opportunity for an experienced care coordinator to join our team on a 6 month fixed term contract, for
37.5 hours per week.
This role has been created to support delivery of an exciting new project and ensures that patients receive
coordinated and comprehensive care while maintaining high data quality
standards, ultimately improving overall health outcomes.
This varied role will support coordination of the wide
range of patient care that we offer, including Cancer Screening invitations, Proactive long term care for high-risk patients and Housebound
appointment coordination with a focus on patients' journeys to meet their
physical and/or mental health needs, working closely with the 3 practices in
the primary care network (PCN).
There will also be elements of back office and
administrative support to ensure the smooth running of the PCN clinics.
Main duties of the job
In this role, you will:
- provide extra time, capacity and expertise to our practice team to help us to improve the care provided to our patients.
- help support the 6 month initiative to increase uptake in cancer screening programmes, but proactively calling patients and increasing team capacity to deliver this project.
- ensure patient health and care planning is timely, efficient, and patient-centred and that all patients receive the best possible care and service.
- become an important member of your PCN multidisciplinary team (MDT) identifying patients in need of proactive support ensuring the appropriate support
- ensure support is made available to patients and their carers as well as any needs being addressed.
- work alongside a variety of different people working in the practices and across the PCN and wider community teams including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, paramedics and clinical pharmacists, as well as the wider administrative team.
- provide support to the operations lead to ensure the smooth running of the PCN clinics.
- support patients to attend services in the PCN as an addition to their GP practice services
About us
Harlow South Primary Care Network is a friendly, supportive, well organised and enthusiastic PCN.
GP practices are grouping together and working closely in what are called primary care networks (PCNs) and we are committed to providing traditional family orientated services, working together in the NHS to deliver better patient care on behalf of our 3 GP practices: Lister Medical Centre, The Hamilton Practice, and The Ross Practice. The PCN offices are based in a new purpose built Health Centre in Harlow.
The PCN has over 40,000, patients from three practices. Lister Medical Centre based at Lister House, Staple Tye and The Ross Practice & The Hamilton Practice based at Keats House, Bush Fair. We are a training hub and support learning & development.
We use the SystmOne clinical system.
The Practices benefit from easy access to M11/M25, are close to London and Stansted and the attractive Essex and Hertfordshire countryside.
Informal visits or contact prior to the interview process are welcome.
Job description
Job responsibilities
- Patient Care: Provide high-quality care to patients, including telephone based assessments and follow-ups.
- Collaboration: Work collaboratively with social prescribing link workers, and other health professionals as needed. Work closely with other members of the Primary Care team to deliver the above responsibilities.
- Documentation: Maintain accurate and confidential patient records and documentation. Ensure the accuracy, completeness, and consistency of patient data.
- Data Audits: Participate in audits and data quality checks to identify and resolve discrepancies.
- Reporting: Support the preparation and submission of monthly, quarterly, and annual claims and reports.
- Meeting Coordination: Co-ordinate and minute Multi-Disciplinary Team Meetings (MDT).
- Review Scheduling: Invite and book reviews for a variety of patient appointments, including annual reviews.
- Carer Support: Provide signposting for Carers, e.g., to the social prescribing team.
- Proactive Initiatives: Take ownership for delivery in areas identified for improvement in patient care and implement solutions to enhance overall efficiency and effectiveness.
- Additional Roles: Perform any other roles as deemed necessary to support the delivery of care to the Practice and PCN population.
- Knowledge of Regulations: Understanding of healthcare data standards and regulations.
The ideal applicant will have the following skills, experience and qualifications:
- Experience of working in a Primary Care setting, previous experience in a patient navigation or Care Coordinator role preferred.
- Strong written and verbal communication skills, need to be able to communicate professionally and effectively with a variety of people at all levels.
- Good IT/computer skills including Word and Excel.
- Motivated by helping people with care and empathy and in delivering person centred support in a non-judgemental way.
- Awareness and understanding of confidentiality
- Ability to adhere to PCN and NHS core values (Respect and dignity; Commitment to quality of care; Compassion; Improving lives; Working together for patients; Everyone counts) and ensure patients, colleagues and other partners are treated with dignity and respect.
- Ability to work effectively as part of a multidisciplinary team.
- Demonstrate the ability to show kindness, compassion and a caring manner, with an understanding of human needs physical, emotional and social
- Good time management and prioritisation skills, with the ability to work to strict deadlines.
- Ability to work on own initiative without direct supervision , understanding where clinical input is required.
- Adaptable and proactive with a willingness to learn.
- Keen eye for detail to ensure high data quality.
Job description
Job responsibilities
- Patient Care: Provide high-quality care to patients, including telephone based assessments and follow-ups.
- Collaboration: Work collaboratively with social prescribing link workers, and other health professionals as needed. Work closely with other members of the Primary Care team to deliver the above responsibilities.
- Documentation: Maintain accurate and confidential patient records and documentation. Ensure the accuracy, completeness, and consistency of patient data.
- Data Audits: Participate in audits and data quality checks to identify and resolve discrepancies.
- Reporting: Support the preparation and submission of monthly, quarterly, and annual claims and reports.
- Meeting Coordination: Co-ordinate and minute Multi-Disciplinary Team Meetings (MDT).
- Review Scheduling: Invite and book reviews for a variety of patient appointments, including annual reviews.
- Carer Support: Provide signposting for Carers, e.g., to the social prescribing team.
- Proactive Initiatives: Take ownership for delivery in areas identified for improvement in patient care and implement solutions to enhance overall efficiency and effectiveness.
- Additional Roles: Perform any other roles as deemed necessary to support the delivery of care to the Practice and PCN population.
- Knowledge of Regulations: Understanding of healthcare data standards and regulations.
The ideal applicant will have the following skills, experience and qualifications:
- Experience of working in a Primary Care setting, previous experience in a patient navigation or Care Coordinator role preferred.
- Strong written and verbal communication skills, need to be able to communicate professionally and effectively with a variety of people at all levels.
- Good IT/computer skills including Word and Excel.
- Motivated by helping people with care and empathy and in delivering person centred support in a non-judgemental way.
- Awareness and understanding of confidentiality
- Ability to adhere to PCN and NHS core values (Respect and dignity; Commitment to quality of care; Compassion; Improving lives; Working together for patients; Everyone counts) and ensure patients, colleagues and other partners are treated with dignity and respect.
- Ability to work effectively as part of a multidisciplinary team.
- Demonstrate the ability to show kindness, compassion and a caring manner, with an understanding of human needs physical, emotional and social
- Good time management and prioritisation skills, with the ability to work to strict deadlines.
- Ability to work on own initiative without direct supervision , understanding where clinical input is required.
- Adaptable and proactive with a willingness to learn.
- Keen eye for detail to ensure high data quality.
Person Specification
Computer Literacy
Essential
- Good IT/computer skills including Word and Excel
- Experience working in SystmOne (TPP) in Primary Care
Desirable
- Experience running searches and reports, and setting up clinics and rotas in SystmOne
Values Led
Essential
- able to adhere to PCN and NHS core values (Respect and dignity; Commitment to quality of care; Compassion; Improving lives; Working together for patients; Everyone counts) to ensure patients, colleagues and other partners are treated with dignity and respect;
- good time management and prioritisation skills, with the ability to work to strict deadlines;
- adaptable and proactive with a willingness to learn and a keen eye for detail to ensure high data quality.
Desirable
- ability to work on own initiative without direct supervision with an understanding of where clinical input is required;
Confidentiality
Essential
- Have an awareness and understanding of confidentiality in a clinical setting
Desirable
- Information Governance knowledge
Kindness and Compassion
Essential
- Motivated by helping people with care and empathy and in delivering person centered support in a non-judgemental way
Desirable
- demonstrate the ability to show kindness, compassion and behave in a caring manner, with an understanding of human needs physical, emotional and social
Experience
Essential
- Experience in a Patient facing role in the NHS
Desirable
- Experience of working in Primary care, GP or a PCN setting
Strong written and verbal communication skills
Essential
- Need to be able to communicate professionally and effectively with a variety of people at all levels and be able to demonstrate written and verbal communication skills;
- Able to work effectively as part of a multidisciplinary team;
- Ability to communicate complex ideas in a concise and understandable way.
Desirable
- Experience communication with patients regarding cancer screening
Person Specification
Computer Literacy
Essential
- Good IT/computer skills including Word and Excel
- Experience working in SystmOne (TPP) in Primary Care
Desirable
- Experience running searches and reports, and setting up clinics and rotas in SystmOne
Values Led
Essential
- able to adhere to PCN and NHS core values (Respect and dignity; Commitment to quality of care; Compassion; Improving lives; Working together for patients; Everyone counts) to ensure patients, colleagues and other partners are treated with dignity and respect;
- good time management and prioritisation skills, with the ability to work to strict deadlines;
- adaptable and proactive with a willingness to learn and a keen eye for detail to ensure high data quality.
Desirable
- ability to work on own initiative without direct supervision with an understanding of where clinical input is required;
Confidentiality
Essential
- Have an awareness and understanding of confidentiality in a clinical setting
Desirable
- Information Governance knowledge
Kindness and Compassion
Essential
- Motivated by helping people with care and empathy and in delivering person centered support in a non-judgemental way
Desirable
- demonstrate the ability to show kindness, compassion and behave in a caring manner, with an understanding of human needs physical, emotional and social
Experience
Essential
- Experience in a Patient facing role in the NHS
Desirable
- Experience of working in Primary care, GP or a PCN setting
Strong written and verbal communication skills
Essential
- Need to be able to communicate professionally and effectively with a variety of people at all levels and be able to demonstrate written and verbal communication skills;
- Able to work effectively as part of a multidisciplinary team;
- Ability to communicate complex ideas in a concise and understandable way.
Desirable
- Experience communication with patients regarding cancer screening
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
