Job summary
Harlow South Primary Care Network (PCN) have an
opportunity for a care coordinator to join our team on a full time basis, for
37.5 hours per week.
This role ensures that patients receive
coordinated and comprehensive care while maintaining high data quality
standards, ultimately improving overall health outcomes.
This varied role will support coordination of the wide
range of patient care that we offer, including Proactive and Housebound
appointment coordination with a focus on patients journey to meet their
physical and/or mental health needs, working closely with the 3 practices in
the primary care network (PCN).
There will also be elements of back office and
administrative support to ensure the smooth running of the PCN clinics.
Main duties of the job
In this role, you will:
- provide extra time, capacity and expertise to our practice team to help us to improve the care provided to our patients.
- ensure patient health and care planning is timely, efficient, and patient-centred and that all patients receive the best possible care and service.
- become an important member of your PCN multidisciplinary team (MDT) identifying patients in need of proactive support ensuring the appropriate support
- ensure support is made available to patients and their carers as well as any needs being addressed.
- work alongside a variety of different people working in the practices and across the PCN and wider community teams including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, paramedics and clinical pharmacists, as well as the wider administrative team.
- provide support to the operations manager ad-hoc to ensure the smooth running of the PCN clinics.
- support patients to attend services in the PCN as an addition to their GP practice services
About us
Harlow South Primary Care Network is a friendly, supportive, well organised and enthusiastic PCN.
GP practices are grouping together and working closely in what are called primary care networks (PCNs) and we are committed to providing traditional family orientated services, working together in the NHS to deliver better patient care on behalf of our 3 GP practices: Lister Medical Centre, The Hamilton Practice, and The Ross Practice. The PCN offices are based in a new purpose built Health Centre in Harlow.
The PCN has over 40,000, patients from three practices. Lister Medical Centre based at Lister House, Staple Tye and The Ross Practice & The Hamilton Practice based at Keats House, Bush Fair. We are a training hub and support learning & development.
We use the SystmOne clinical system.
The Practices benefit from easy access to M11/M25, are close to London and Stansted and the attractive Essex and Hertfordshire countryside.
Informal visits or contact prior to the interview process are welcome.
Job description
Job responsibilities
- Patient Care: Provide high-quality care to patients, including telephone based assessments and follow-ups.
- Collaboration: Work collaboratively with social prescribing link workers, and other health professionals as needed. Work closely with other members of the Primary Care team to deliver the above responsibilities.
- Documentation: Maintain accurate and confidential patient records and documentation.
- Data Management: Work closely with the Data Quality Team to ensure the accuracy, completeness, and consistency of patient data.
- Data Audits: Participate in regular audits and data quality checks to identify and resolve discrepancies.
- Reporting: Support the preparation and submission of monthly, quarterly, and annual claims and reports.
- Meeting Coordination: Co-ordinate and minute Adult and Child Multi-Disciplinary Team Meetings (MDT) and weekly Care Home Meetings.
- Review Scheduling: Invite and book reviews for Serious Mental Illness, Learning Disability, Long Term Conditions and Severe/Moderate Frailty.
- Patient Support: Support patients self-referring and invite and book Carer reviews.
- Carer Support: Provide signposting for Carers, e.g., to the social prescribing team.
- Proactive Initiatives: Take initiative to identify areas for improvement in patient care and data management processes and implement solutions to enhance overall efficiency and effectiveness.
- Additional Roles: Perform any other roles as deemed necessary to support the delivery of care to the Practice and PCN population.
- Knowledge of Regulations: Understanding of healthcare data standards and regulations.
The ideal applicant will have the following skills, experience and qualifications:
- Strong written and verbal communication skills, need to be able to communicate professionally and effectively with a variety of people at all levels.
- Good IT/computer skills including Word and Excel.
- Motivated by helping people with care and empathy and in delivering person centred support in a non-judgemental way.
- Awareness and understanding of confidentiality
- Ability to adhere to practice core values and ensure patients, colleagues and other partners are treated with dignity and respect.
- Ability to work effectively as part of a multidisciplinary team.
- Demonstrate the ability to show kindness, compassion and a caring manner, with an understanding of human needs physical ,emotional and social
- Good time management and prioritisation skills, with the ability to work to strict deadlines.
- Ability to work on own initiative without direct supervision , understanding where clinical input is required.
- Adaptable and proactive with a willingness to learn.
- Keen eye for detail to ensure high data quality.
Job description
Job responsibilities
- Patient Care: Provide high-quality care to patients, including telephone based assessments and follow-ups.
- Collaboration: Work collaboratively with social prescribing link workers, and other health professionals as needed. Work closely with other members of the Primary Care team to deliver the above responsibilities.
- Documentation: Maintain accurate and confidential patient records and documentation.
- Data Management: Work closely with the Data Quality Team to ensure the accuracy, completeness, and consistency of patient data.
- Data Audits: Participate in regular audits and data quality checks to identify and resolve discrepancies.
- Reporting: Support the preparation and submission of monthly, quarterly, and annual claims and reports.
- Meeting Coordination: Co-ordinate and minute Adult and Child Multi-Disciplinary Team Meetings (MDT) and weekly Care Home Meetings.
- Review Scheduling: Invite and book reviews for Serious Mental Illness, Learning Disability, Long Term Conditions and Severe/Moderate Frailty.
- Patient Support: Support patients self-referring and invite and book Carer reviews.
- Carer Support: Provide signposting for Carers, e.g., to the social prescribing team.
- Proactive Initiatives: Take initiative to identify areas for improvement in patient care and data management processes and implement solutions to enhance overall efficiency and effectiveness.
- Additional Roles: Perform any other roles as deemed necessary to support the delivery of care to the Practice and PCN population.
- Knowledge of Regulations: Understanding of healthcare data standards and regulations.
The ideal applicant will have the following skills, experience and qualifications:
- Strong written and verbal communication skills, need to be able to communicate professionally and effectively with a variety of people at all levels.
- Good IT/computer skills including Word and Excel.
- Motivated by helping people with care and empathy and in delivering person centred support in a non-judgemental way.
- Awareness and understanding of confidentiality
- Ability to adhere to practice core values and ensure patients, colleagues and other partners are treated with dignity and respect.
- Ability to work effectively as part of a multidisciplinary team.
- Demonstrate the ability to show kindness, compassion and a caring manner, with an understanding of human needs physical ,emotional and social
- Good time management and prioritisation skills, with the ability to work to strict deadlines.
- Ability to work on own initiative without direct supervision , understanding where clinical input is required.
- Adaptable and proactive with a willingness to learn.
- Keen eye for detail to ensure high data quality.
Person Specification
Experience
Essential
- Experience in a customer/Patient facing role
Desirable
- Experience of working in Primary care or a PCN setting
Computer Literacy
Essential
- Good IT/computer skills including Word and Excel
Desirable
- Experience working in SystmOne (TPP)
Values Led
Essential
- able to adhere to practice core values and ensure patients, colleagues and other partners are treated with dignity and respect;
- good time management and prioritisation skills, with the ability to work to strict deadlines;
- adaptable and proactive with a willingness to learn and a keen eye for detail to ensure high data quality.
Desirable
- ability to work on own initiative without direct supervision with an understanding of where clinical input is required;
Strong written and verbal communication skills
Essential
- Need to be able to communicate professionally and effectively with a variety of people at all levels and be able to demonstrate written and verbal communication skills; Able to work effectively as part of a multidisciplinary team
Confidentiality
Essential
- Have an awareness and understanding of confidentiality
Desirable
- Information Governance knowledge
Kindness and Compassion
Essential
- Motivated by helping people with care and empathy and in delivering person centered support in a non-judgemental way
Desirable
- demonstrate the ability to show kindness, compassion and behave in a caring manner, with an understanding of human needs physical, emotional and social
Person Specification
Experience
Essential
- Experience in a customer/Patient facing role
Desirable
- Experience of working in Primary care or a PCN setting
Computer Literacy
Essential
- Good IT/computer skills including Word and Excel
Desirable
- Experience working in SystmOne (TPP)
Values Led
Essential
- able to adhere to practice core values and ensure patients, colleagues and other partners are treated with dignity and respect;
- good time management and prioritisation skills, with the ability to work to strict deadlines;
- adaptable and proactive with a willingness to learn and a keen eye for detail to ensure high data quality.
Desirable
- ability to work on own initiative without direct supervision with an understanding of where clinical input is required;
Strong written and verbal communication skills
Essential
- Need to be able to communicate professionally and effectively with a variety of people at all levels and be able to demonstrate written and verbal communication skills; Able to work effectively as part of a multidisciplinary team
Confidentiality
Essential
- Have an awareness and understanding of confidentiality
Desirable
- Information Governance knowledge
Kindness and Compassion
Essential
- Motivated by helping people with care and empathy and in delivering person centered support in a non-judgemental way
Desirable
- demonstrate the ability to show kindness, compassion and behave in a caring manner, with an understanding of human needs physical, emotional and social
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
