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Rural Warwickshire North Primary Care Network

Care Co-ordinator

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This job is now closed

Job summary

The Care Coordinator supports effective service delivery within the Primary Care Network by organising and streamlining care coordination processes, managing administrative systems, and ensuring smooth communication between teams. This role involves proactively supporting patients and staff with complex needs through logistical planning, working closely with practice teams, external providers, and the wider PCN to ensure services are delivered efficiently and experiences are improved.

Main duties of the job

The Care Coordinator is responsible for managing administrative and coordination tasks across the PCN, including rota management, meeting organisation, data handling, and inter-agency communication. The role supports smooth information flow between services, maintains accurate records using systems like EMIS, assists with audits and reporting, organises events and training logistics, and ensures compliance with data protection standards. The postholder also plays a key role in improving internal workflows, preparing documentation, and supporting the wider PCN team with service development and operational delivery.

About us

We are a Primary Care Network (PCN) of five practices working together with a range of local providers, including primary care, community services, social care, and the voluntary sector, to offer more personalized, coordinated health and social care to their local populations.

Our PCN comprises of 35k+ patients over the five practices, making us large enough to provide resilience and support the development of integrated teams.

Link to our Website: https://ruralwarwickshirenorthpcn.nhs.uk/

The aims of a networks are to:

  • Protect, improve, and extend local General Practice through greater organisational scale to provide convenient high quality, comprehensive and integrated services.
  • Enhance the skills and flexibility of the General Practice workforce to meet population and service needs with programmes of continuing professional development.
  • Work and collaborate with others to innovate in service provision, building on new technologies and recognising lifestyle choices of service users in the way in which they wish to access care.
  • Ensure that all we do is valuable, both for the taxpayer and service user and for those investing their time and money into the PCN.
  • Operate ethically, with accountability, probity, and fairness at the heart of the organisation.

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

Depending on experience Depending On Experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

W0038-25-0002

Job locations

Dordon & Polesworth Group Practice

162 Long Street

Dordon

Tamworth

Staffordshire

B78 1QA


Statis House Surgery

10 Birmingham Road

Water Orton

Birmingham

B46 1TH


Pear Tree Surgery

28 Meadow Close

Kingsbury

Tamworth

Staffordshire

B78 2NR


Camphill GP Led Health Centre

Ramsden Avenue

Nuneaton

CV10 9EB


The Chaucer Surgery

School Walk

Nuneaton

CV11 4UZ


Job description

Job responsibilities

  • Coordinate and manage rotas information flow between services.
  • Maintain accurate and timely administrative records using clinical systems (e.g. EMIS etc).
  • Liaise with GP practices, community services, and voluntary sector partners to support joined-up working.
  • Support the organisation and minute-taking for PCN or MDT meetings, including follow-up action tracking.
  • Monitor and maintain shared inboxes and ensure timely responses or escalations.
  • Assist with preparing reports, audits, and returns required for PCN contractual obligations.
  • Update and manage patient databases and care tracking systems.
  • Coordinate logistics for events, training sessions, and outreach activities.
  • Handle general enquiries from patients or staff, offering clear signposting and support.
  • Contribute to the design and improvement of internal administrative workflows.
  • Preparing relevant documentation and coordination for the PCN team.
  • Ensure compliance with information governance, confidentiality, and data protection standards.
  • Assist in maintaining standard operating procedures and documentation for care coordination activities.
  • Work collaboratively with the PCN team on service improvement projects.

Job description

Job responsibilities

  • Coordinate and manage rotas information flow between services.
  • Maintain accurate and timely administrative records using clinical systems (e.g. EMIS etc).
  • Liaise with GP practices, community services, and voluntary sector partners to support joined-up working.
  • Support the organisation and minute-taking for PCN or MDT meetings, including follow-up action tracking.
  • Monitor and maintain shared inboxes and ensure timely responses or escalations.
  • Assist with preparing reports, audits, and returns required for PCN contractual obligations.
  • Update and manage patient databases and care tracking systems.
  • Coordinate logistics for events, training sessions, and outreach activities.
  • Handle general enquiries from patients or staff, offering clear signposting and support.
  • Contribute to the design and improvement of internal administrative workflows.
  • Preparing relevant documentation and coordination for the PCN team.
  • Ensure compliance with information governance, confidentiality, and data protection standards.
  • Assist in maintaining standard operating procedures and documentation for care coordination activities.
  • Work collaboratively with the PCN team on service improvement projects.

Person Specification

Qualifications

Essential

  • Level 3 qualification in administration, business, or related field, or equivalent experience
  • Administrative experience in healthcare, social care, or voluntary sector setting
  • Strong organisational, IT, and communication skills; confident managing multiple priorities
  • Understanding of confidentiality, data protection, and NHS administrative systems
  • Methodical, approachable, flexible, and team-oriented; committed to service quality

Desirable

  • Further training in project support, data entry, or coordination
  • Experience supporting project management, audits, or PCN delivery
  • Experience using EMIS or similar systems; report writing skills
  • Familiarity with PCN structures, referral pathways, or QOF processes
  • Interest in service improvement and patient experience enhancement
Person Specification

Qualifications

Essential

  • Level 3 qualification in administration, business, or related field, or equivalent experience
  • Administrative experience in healthcare, social care, or voluntary sector setting
  • Strong organisational, IT, and communication skills; confident managing multiple priorities
  • Understanding of confidentiality, data protection, and NHS administrative systems
  • Methodical, approachable, flexible, and team-oriented; committed to service quality

Desirable

  • Further training in project support, data entry, or coordination
  • Experience supporting project management, audits, or PCN delivery
  • Experience using EMIS or similar systems; report writing skills
  • Familiarity with PCN structures, referral pathways, or QOF processes
  • Interest in service improvement and patient experience enhancement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rural Warwickshire North Primary Care Network

Address

Dordon & Polesworth Group Practice

162 Long Street

Dordon

Tamworth

Staffordshire

B78 1QA


Employer's website

https://www.dordonsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Rural Warwickshire North Primary Care Network

Address

Dordon & Polesworth Group Practice

162 Long Street

Dordon

Tamworth

Staffordshire

B78 1QA


Employer's website

https://www.dordonsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PCN Admin Care Coordinator / IT Lead

ABDULLAH ABDULLAH

abdullah.abdullah8@nhs.net

Details

Date posted

16 May 2025

Pay scheme

Other

Salary

Depending on experience Depending On Experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

W0038-25-0002

Job locations

Dordon & Polesworth Group Practice

162 Long Street

Dordon

Tamworth

Staffordshire

B78 1QA


Statis House Surgery

10 Birmingham Road

Water Orton

Birmingham

B46 1TH


Pear Tree Surgery

28 Meadow Close

Kingsbury

Tamworth

Staffordshire

B78 2NR


Camphill GP Led Health Centre

Ramsden Avenue

Nuneaton

CV10 9EB


The Chaucer Surgery

School Walk

Nuneaton

CV11 4UZ


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