Job summary
Shore Medical is seeking a Deputy Manager to join the team on a 12 month Fixed Term basis. This role works across all six Shore practices with the base being at Heatherview Medical Centre, Alder Hills.
The Deputy Manager supports the Senior Management team focusing on day-to-day operability of the practices and premises, compliance, championing change and efficiency improvements, Confidentiality, Data Protection, Collaborative Working, Service Delivery, Learning and Development and promoting a positive working environment. It is essential that you have proven experience in a similar GP practice.
Job Type: Fixed Term- 37.5 hours per week
Working Pattern: Monday to Friday (between the hours of 8.00am and 5.30pm)
Main duties of the job
Key Responsibilities
- Commitment to supporting the delivery of excellent patient care with vision, willingness, and drive
- Support the effective management of patient access, appointments and complaints
- Assist with the smooth running of the practices, ensuring effective systems and processes
- Investigate and respond to patient concerns in line with practice policies
- Promote and demonstrate excellent organisational, effective communication skills and staff wellbeing between patients, doctors, and other staff
- Deputising for the senior management team during holiday periods or as and when required
- Support training, development and succession planning
- Contribute ideas and initiatives to improve efficiency, quality and staff engagement
- Ability to manage and advocate change through motivation and leadership.
- To support the Management Team in providing leadership and management of the non-clinical practice teams
Full details on the attached Job Description
About us
Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered.
We have a friendly and supportive team of more than 200 staff, with over 40 GPs, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.
The Practices in the Partnership are:
Lilliput Surgery
Poole Road Medical Centre
Wessex Road Surgery
Heatherview Medical Centre
Fernside Surgery
Parkstone Tower Practice
Situated in beautiful Dorset with the prestigious Blue Flag beaches of Bournemouth and Sandbanks, the Jurassic coastline and a wealth of attractions and countryside to visit we are lucky to be in such a fantastic area.
We offer:
- Competitive salary
- Friendly and supportive working environment
- Continuous CPD
- NHS Pension Scheme with Life Insurance
- Free parking at most of the sites
- Cycle to work scheme
- Refer a Friend scheme
- Summer & Christmas parties
Job description
Job responsibilities
- Commitment to supporting the delivery of excellent patient care with vision, willingness, and drive
- Support the effective management of patient access, appointments and complaints
- Assist with the smooth running of the practices, ensuring effective systems and processes
- Investigate and respond to patient concerns in line with practice policies
- Promote and demonstrate excellent organisational, effective communication skills and staff wellbeing between patients, doctors, and other staff
- Deputising for the senior management team during holiday periods or as and when required
- Support training, development and succession planning
- Contribute ideas and initiatives to improve efficiency, quality and staff engagement
- Ability to manage and advocate change through motivation and leadership.
- To support the Management Team in providing leadership and management of the non-clinical practice teams
Full details are on the attached Job Description & Person Specification
Job description
Job responsibilities
- Commitment to supporting the delivery of excellent patient care with vision, willingness, and drive
- Support the effective management of patient access, appointments and complaints
- Assist with the smooth running of the practices, ensuring effective systems and processes
- Investigate and respond to patient concerns in line with practice policies
- Promote and demonstrate excellent organisational, effective communication skills and staff wellbeing between patients, doctors, and other staff
- Deputising for the senior management team during holiday periods or as and when required
- Support training, development and succession planning
- Contribute ideas and initiatives to improve efficiency, quality and staff engagement
- Ability to manage and advocate change through motivation and leadership.
- To support the Management Team in providing leadership and management of the non-clinical practice teams
Full details are on the attached Job Description & Person Specification
Person Specification
Qualifications
Essential
- Educated to degree level or evidence of working to similar level
- Demonstrable commitment to professional development
Desirable
- Recognised Management Qualification
- Knowledge of NHS Primary care systems and structures
Experience
Essential
- Experience working in a GP practice, PCN on NHS setting
- Proven experience in a supervisory or management role
- Experience supporting senior management teams
- Experience managing staff, day-to-day operations, patient queries, complaints and service issues
- Staff recruitment, training and appraisal
- Health and safety legislation
- Managing premises maintenance
- Autonomous working
Desirable
- Experience of working across multiple sites or organisations
- Healthcare management
- Experience with CQC inspections and compliance processes
- Involvement in service improvement projects
Person Specification
Qualifications
Essential
- Educated to degree level or evidence of working to similar level
- Demonstrable commitment to professional development
Desirable
- Recognised Management Qualification
- Knowledge of NHS Primary care systems and structures
Experience
Essential
- Experience working in a GP practice, PCN on NHS setting
- Proven experience in a supervisory or management role
- Experience supporting senior management teams
- Experience managing staff, day-to-day operations, patient queries, complaints and service issues
- Staff recruitment, training and appraisal
- Health and safety legislation
- Managing premises maintenance
- Autonomous working
Desirable
- Experience of working across multiple sites or organisations
- Healthcare management
- Experience with CQC inspections and compliance processes
- Involvement in service improvement projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
