Workflow Administrator

Job summary

Shore Medical Group are seeking an experienced Workflow Administrator on a Part Time basis to provide a high-quality administrative service to the GPs across Shore Medical, at our Poole Road Medical Centre.

The Workflow Administrator is responsible for handling clinical correspondence received at the practice; identifying further actions, adding accurate and useful data to patient records, maximising the quality and consistency of coding.

Working pattern: Tuesday and Thursday (15 hours per week)

Hours: 8.30am-4.30pm

Hourly Rate:£12.70

Main duties of the job

• Process correspondence (paper, electronic, email) that is received across all practices within Shore Medical
• Accurately code diagnoses, procedures and investigations, following the Shore Medical Workflow protocols
• Liaise with the Pharmacy team to facilitate timely and accurate medications reconciliation, following agreed protocols
• Identify and record key clinical data such as new diagnoses, BP recordings, smoking status, and other items as detailed in the Workflow guide
• Identify any actions, such as blood tests to be arranged, and task the relevant group.
• Liaise with clinical staff for complex correspondence
• Help develop new ways of processing incoming paperwork and correspondence, including coding

Key Skills

• Previous experience working in General Practice and with SystmOne
• Meticulous attention to detail in reading correspondence and data entry
• Good knowledge of medical terminology and preferably experience of Read coding, although training will be given
• Ability to work and communicate well within a team and to provide support to colleagues
• Ability to work under pressure with large volumes of correspondence
• Educated to a high standard at GCSE level in Maths, English or equivalent
• Fully conversant in Microsoft Office packages

About us

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GPs, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

• Lilliput Surgery
• Poole Road Medical Centre
• Wessex Road Surgery
• Heatherview Medical Centre
• Fernside Surgery
• Parkstone Tower Practice