Care co-ordinator

Job description

Job responsibilities

Practice Support:

To be a first point of contact for patients requiring general information relating to the practice: procedures, registration, care preferences, queries on services and navigation to services

To ensure a clear line of communication is set with Pennfields to the team

To work closely with Pennfields to ensure they understand your role, where you are based, how to contact you and what to direct to you.

Participating in the administrative and professional responsibilities of the practice team supporting the Hub Manager and Supervisor.

Attending and participating in practice meetings as required

Ordering and display of Health Promotion materials, MJOG campaigns, ACCU-RX messages to patients, ensuring languages are considered and supplying specific materials to the demographic

Monitoring the usage of appointments ensuring that clinics are well utilised and appropriately used.

Monitoring effectiveness of the practice systems and reporting any problems or variations to the Hub Manager. Supporting design and implementation of system changes and efficiencies through promotion and training

To effectively achieve Public Health Campaigns/IIF within the Hub Managers guidance. To ensure that patients have invites, this is recorded and all aspects of the achievement I recorded. To support staff in understanding the areas and requirements to ensure a whole team approach.

To support the educating and developing practice staff utilising the Reception Manual and promoting active care navigation

To manage campaigns to include the design and quality of the waiting room and whole practice information, ensuring all information is relevant, important and updated. To ensure promotional materials are available to patients.

To actively promote carers support and health checks

To support patient engagement and development of the PPG

To promote online services and sign up patients

To ensure there are marketing and promotional materials available to the patients and for events

To organise and lead promotional events to include invites to patients, stall holders, and health promotion in line with campaigns and current health inequalities

To support seasonal activity such as sending out flu invitations, helping to man clinics and promotion of advertised clinics to patients. Create posters, communicate with all teams on clinic and help to support patient navigation and uptake

To support access figures, producing and displaying DNA figures and actively planning how to improve these, to review empty slots in clinics for usage, promote PCN appointments and ARRS roles

To actively seek out patient feedback using various tools such as FFT/self check in data/patient questionnaires etc and feeding back to all staff groups and patients themselves

To support the smooth running of total triage and maintaining high quality phone statistics by supporting the staff, experience of all aspects of Reception roles is ideal

To ensure that clinical rooms and waiting rooms have the relevant information needed to support clear and safe working, to include information around coding and support to achieve targets i.e. Enhanced services coding, flu campaign posters, campaigns, health opportunities etc.

To be actively involved and review specific target areas within Health Inequalities

To continue with professional development to improve outcome for service and patients

To develop and grow the role to suit the needs of the patients and to assist in the delivery or efficient and safe services

Reporting

To be actively involved with QOF/PCF/IIF at practice level and be able to demonstrate participation in success

To show active campaign calendars and actions

To be able to act on and demonstrate actions that arise from Friends and Family testing

To Support active increase of NHS APP events at your practice

To be able to demonstrate outcomes from PPG/patient feedback and improved DNA

To report on staff development and training to support active signposting

To report care navigation figures and social prescribing referral data

Reporting and actions around appointment usage

Work with Business Intelligence to develop robust reporting mechanisms for presentation

Person Specification

Experience

Essential

• Committed to patient care and able to empathise with a wide variety of patients
• High degree of organisation and effective time management
• Effective and professional communication skills
• IT competencies, including database use, Word and Excel, with some project management skills and a knowledge of clinical software packages

Desirable

• Primary care Experience
• Target driven experience
• Customer or patient service experience in a medical environment
• In-depth knowledge of medical practices, treatments, procedures and plans

Special Requirements for the post

Desirable

• An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests while adhering to practice limitations
• An understanding and acceptance of own capabilities and awareness of own limitations
• Ability to work without direct supervision and determine own workload priorities
• Basic keyboard and computer skills
• Excellent communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Unity Primary Care

Address

Pennfields Health Centre

Upper Zoar Street

Wolverhampton

West Midlands

WV3 0JH

Employer's website

https://www.unityprimarycare.co.uk/ (Opens in a new tab)