ER Advisor

Job description

Job responsibilities

Job Description

Working with the Regional and Home Managers, you will be there to support our community of homes and help Managers to deliver excellent leadership and care to staff and residents. Part of this role will be to coach, mentor,train,and support Home Managers across the Group.

Please be advised that this role is a field based role.

Core responsibilities will include the following:

• Main point of contact for providing advice and guidance to callers into the HR Department

• To manage a small caseload of ER cases including

• Develop andmaintainrelationships with colleagues across the business including Leeds Support, Home Managers and Regional Management team to ensure commercial and pragmatic approach to employee relations.

• To ensure the provision of advice to all managersregardingall aspects of employment procedure for all categories of staff

• To support on reducing sickness absence through active management of cases including short-term & long-term sickness

• To support on meeting the Companys key performance indicators which relate to case work including sickness absence, grievance, investigations.

• To support with managing referrals to regulatory bodies whererequired

• Escalate cases and/or seek guidance from the HR Advisor(s) as and whererequired
• Collate,analyse,and produce reportsmonthlywhererequired

The successful candidate:

• Cancommunicate effectively, verbally and in writing, to differing audiences

• Canprepareaccuratewritten correspondence, with a focus on attention to detail

• Have a can-do attitude and the ability to exercise initiative

• Have demonstrable organisational skills

• Possess advanced keyboard skills a high degree of accuracy and speedrequiredin all tasks

• Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives

• Demonstratehigh levelof confidentiality

• Possess a good standard of IT systems, using Microsoft Word, Excel
• Be able to work effectively alone and as part of a team

• Must Have/Desirable:

• We are especially keen to hear from individuals who can demonstrate experience in the following:
• Provide expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of employee relations matters.
• Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law.
• Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment.
• Previous experience within a care setting is advantageous but not essential.
• Willingness to travel, predominantly across the North East, with occasional national travel as required.

Person Specification

Qualifications

Essential

• The successful candidate should have experience in providing expert advice and guidance on complex, fast-paced ER casework, interpreting and advising on ER policies and procedures, and managing a varied caseload within a dynamic care environment. Previous experience within a care setting is advantageous but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Akari Care Limited

Address

Akari Care

Field Based Role

LS11 5DZ

Employer's website

https://www.akaricare.co.uk (Opens in a new tab)