PCN Operations Manager

Job description

Job responsibilities

Job responsibilities

Operational Responsibilities

Build good working relationships with the Clinical Directors, Practice Managers and Clinical Leads at each practice and facilitate collaboration between practices and the wider system to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access)

Oversee clinical sessions provided by all ARRS staff, including management of SystmOne, patient access and staff attendance.

Monitor and evaluate clinical services provided by the PCN (including utilisation and attendance) helping to ensure value for money

Ensure timely recording, investigation and response to significant events, ensuring learning and best practice is shared across the organisation and other relevant groups.

To gather and submit data related to PCN activities, funding and targets, ensuring date is accurate, complete and submitted on time.

To support the recruitment, induction and training of new staff

To ensure all staff mandatory training is up to date, amending training requirements as necessary to comply with CQC/other training bodies.

To liaise with third party employers to ensure all HR policies are adhered to, maintaining staff records in accordance with PCN policy

Oversee annual leave arrangements for PCN staff including allocation, record keeping and informing practices and arranging cover as needed, ensuring the annual leave policy is administered fairly.

Administer sickness absence policy, informing practices when staff are off sick and run monthly reports for the PCN Manager

To assist the PCN Manager in HR and other matters as required

To assist the PCN Manager is ensuring policies are up to date and in accordance with any requirements

To assist the PCN in the investigation and response to complaints

To assist the PCN Manager in ensuring compliance with all GDPR, data security and confidentiality requirements

Liaise regularly with Team leaders to ensure service requirements are being met

To ensure compliance and completion of Data Security and Protection Toolkit

Following up on actions from meetings and updating the action log prior to the next meeting

Setting up meetings and checking attendee availability

PCN Leadership Team support - Co-ordinating diaries

Managing communications to the PCN Team

Project updates and other PCN updates as required by the PCN Manager

Notification of PCN events and meetings

PCN newsletter.

Run searches and audits as required by PCN leadership team to facilitate reviews of clinical services and progress towards PCN DES and Investment and Impact Fund (IIF) targets

Liaise with website provider to develop practice websites and update news items and website information for all PCN practices where required

Provide IT support for PCN staff and projects as required

Finance Responsibilities

Manage day to day administration of finances, including invoices, payments and banking, including bank reconciliation in an accurate and timely manner

Claiming and processing ARRS and other funding, including reimbursements to practices as required

Support the PCN Manager in budgeting, cash flow, profit and loss and NHS Pensions

Preparation and maintenance of finance spreadsheets and reports as required

Support in year end and other submissions to accountants

Person Specification

Qualifications

Essential

• Degree level education or significant experience in a similar role
• GCSE grade A to C in English and Maths

Desirable

• Book keeping or accountancy qualification

Experience

Essential

• - Previous experience working with Primary Care or NHS England
• - Experience in working at manager level
• - Experience working with finance, including book-keeping, bank reconciliation and preparation of end of year accounts
• - Proficient IT skills and experience
• - Experience building working relationships with staff, managers and a variety of stakeholders

Desirable

• - Experience managing practice or PCN finance
• - Experience in managing HR processes
• - Experience writing policies
• - Experience managing Smartcard access

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Billingham and Norton Primary Care Network

Address

Abbey Health Centre

Finchale Avenue

Billingham

County Durham

TS23 2DG

Employer's website

https://bnpcn.co.uk/ (Opens in a new tab)