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West Leeds Primary Care Network

PCN Booking Team

The closing date is 17 March 2026

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Job summary

We have an exciting opportunity to join our in-house care navigation team here at West Leeds Primary Care Network to replace someone. This is a varied administrative role which is also patient facing via telephone. No two days are the same and if you like variety whilst making a difference in Primary Care this could be the role for you. This post would particularly suit someone who has worked within a GP or Primary Care network setting beforehand. Please see the uploaded job specification document for full details of the role

Main duties of the job

West Leeds PCN has taken over the responsibility of some of the administrative and care navigation elements previously undertaken by our member practices own staff in order to alleviate surgery pressure across our Network area (6 GP surgeries). With this in mind we created our own Booking Team who pick up multiple workflows previously completed by practice staff. We currently have two members of staff within the Booking Team and we are looking for a third to replace a staff member leaving.

About us

West Leeds Primary Care Network provides enhanced clinical services for six GP surgeries across the Pudsey and Bramley area, with a patient population of approximately 70k.

West Leeds PCN currently benefits from the following clinical teams, directly employed by us:

Pharmacists and Pharmacy Technicians

Social Prescribing Link Workers

Health Care Assistants

Dietitians

Learning Disability / Severe Mental Illness Care Co-ordinator

Frailty / Home visiting team

Health & Wellbeing Coaches

Specialist nurses

Physiotherapy service

Details

Date posted

04 March 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

W0027-26-0004

Job locations

Manor House Ground Floor

23 Robin Lane

Pudsey

West Yorkshire

LS28 7BR


Job description

Job responsibilities

Job description this list is not exhaustive and the successful applicant/s may be asked to perform other ad hoc grade appropriate duties.

Contacting patients in a calm, empathic and professional way via various means such as telephone, letter, e mail or SMS etc to book them into clinics or to remind them about upcoming appointments.

Looking after a task box and making sure tasks are completed in a timely manner.

Answering the phone to patients to book them into the appropriate PCN clinic/s. This will require a good understanding of all of our services so that you can navigate to the right clinic.

Rearranging patient appointments promptly and sensitively in the case of unplanned clinical staff absences

Processing patient correspondence on SystmOne and entering the relevant clinical (SNOMED) codes

Data entry (for example covid vaccinations)

Assisting practices with their contractual obligations (ie QoF) in order to maximise practice income, for example running clinical reports, booking patients in for elements of healthcare and making sure they are coded thus afterwards.

Job description

Job responsibilities

Job description this list is not exhaustive and the successful applicant/s may be asked to perform other ad hoc grade appropriate duties.

Contacting patients in a calm, empathic and professional way via various means such as telephone, letter, e mail or SMS etc to book them into clinics or to remind them about upcoming appointments.

Looking after a task box and making sure tasks are completed in a timely manner.

Answering the phone to patients to book them into the appropriate PCN clinic/s. This will require a good understanding of all of our services so that you can navigate to the right clinic.

Rearranging patient appointments promptly and sensitively in the case of unplanned clinical staff absences

Processing patient correspondence on SystmOne and entering the relevant clinical (SNOMED) codes

Data entry (for example covid vaccinations)

Assisting practices with their contractual obligations (ie QoF) in order to maximise practice income, for example running clinical reports, booking patients in for elements of healthcare and making sure they are coded thus afterwards.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • An understanding of and adherence to the principles of GDPR

Desirable

  • Previous experience working in a GP surgery or a primary care network would be advantageous
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • An understanding of and adherence to the principles of GDPR

Desirable

  • Previous experience working in a GP surgery or a primary care network would be advantageous

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Leeds Primary Care Network

Address

Manor House Ground Floor

23 Robin Lane

Pudsey

West Yorkshire

LS28 7BR


Employer's website

https://www.westleedspcn.co.uk/ (Opens in a new tab)

Employer details

Employer name

West Leeds Primary Care Network

Address

Manor House Ground Floor

23 Robin Lane

Pudsey

West Yorkshire

LS28 7BR


Employer's website

https://www.westleedspcn.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PCN Manager

Lisa Francis

lisa.francis6@nhs.net

07736972385

Details

Date posted

04 March 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

W0027-26-0004

Job locations

Manor House Ground Floor

23 Robin Lane

Pudsey

West Yorkshire

LS28 7BR


Supporting documents

Privacy notice

West Leeds Primary Care Network's privacy notice (opens in a new tab)