PCN Admin & Booking Co-Ordinator

Job summary

West Leeds PCN has taken over the responsibility of some of the administrative and care navigation elements previously undertaken by our member practices own staff in order to alleviate surgery pressure across our Network area (6 GP surgeries). With this in mind we created a Booking Service team who pick up multiple workflows previously completed by practice staff. We currently have two members of staff within the Booking team and we are looking for a third (full time) to replace a staff member leaving.

Main duties of the job

This list is not exhaustive and the successful applicant may be asked to perform other ad hoc grade appropriate duties.

Contacting patients in a calm, empathic and professional way via various means- telephone, letter, e mail or SMS etc to book them into clinics or to remind them about upcoming appointments.

Looking after a task box and making sure tasks are completed in a timely manner.

Answering the phone to patients to book them into the appropriate PCN clinics. This will require a good understanding of all of our services so that you can navigate to the right clinic.

Rearranging patient appointments promptly and sensitively in the case of unplanned clinical staff absences

Processing patient correspondence on SystmOne and entering the relevant clinical- SNOMED codes

Data entry- for example covid vaccinations

Assisting practices with their contractual obligations, ie QoF in order to maximise practice income, for example running clinical reports, booking patients in for elements of healthcare and making sure they are coded thus afterwards.

Proactively checking clinics to ensure all appointments are utilised to avoid wastage.

About us

Service Description

West Leeds Primary Care Network provides enhanced clinical services for seven GP surgeries across the Pudsey and Bramley area, with a patient population of approximately 70k.

West Leeds PCN currently benefits from the following clinical teams, directly employed by us:

Pharmacists and Pharmacy Technicians

Community Wellbeing Advisers- Social Prescribers

Health Care Assistants

Dietitians

Learning Disability & Severe Mental Illness Care Co-ordinator

Highly-skilled prescribing Frailty & Home visiting team- Advanced Clinical Practitioners and Associate Clinical Practitioners

Health & Wellbeing Coaches

Specialist Nurses