Care Coordinator

Job description

Job responsibilities

Organise and manage clinicians schedules efficiently, ensuring that appointments are correctly documented in ledgers to maintain smooth workflow

Schedule appointments for patients, ensuring effective communication with patients and their families-carers to confirm bookings and address any concerns

Oversee the completion and accurate documentation of pre-assessment forms, ensuring they are entered into patient records in a timely manner.

Coordinate the efficient flow of patients within the Community Frailty Service and other patient cohorts, facilitating communication among team members to minimize delays and support the timely delivery of services.

Identify and generate referrals for patients who require further services or specialist interventions, ensuring that they are referred in a timely and appropriate manner.

Prepare and send necessary documentation regarding patient recommendations to general practices, ensuring all required information is included and communicated effectively.

Maintain ongoing communication with local GP practices, providing updates and receiving necessary information regarding patient care and coordination.

The successful candidate will work in partnership with clinical team members to achieve shared goals.

Responsible for organising MDT meetings, ensuring that all relevant stakeholders are present, and support the team in discussing patient care.

Arrange follow-up appointments and ensure that appropriate care and support are provided to patients in a timely manner.

Oversee the management and upkeep of all digital technologies used within the service, ensuring they are functioning correctly and supporting patient care.

Establish and maintain effective, collaborative working with colleagues in Primary/Secondary Care, Social Services, Voluntary and Independent Sectors in all aspects of patient care.

Undertake all mandatory training and induction programmes

Contribute to and embrace the spectrum of clinical governance

Develop the CC role through participation in training and service redesign activities

Attend a formal appraisal with their manager at least every 12 months. Once a performance-training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Support the delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner

The Care Coordinator be assigned to work with different patient cohorts as required by evolving business and operational demands

Person Specification

Skills and Attributes

Essential

• Proven record of excellent written and verbal communication skills and
• interpersonal skills
• Excellent organisational and admin skills
• Analytical skills and ability to interpret information and present it in a clear and concise manner
• Evidence of excellent knowledge and competence with Microsoft Office
• Able to deal with service users sensitively
• Able to work effectively as part of a team
• Able to prioritize and manage own workload with minimal supervision
• Willingness to undergo further training and committed to own development
• Car user as travel between 5 practices/ area

Desirable

• Experience providing advice/signposting to users
• Excellent motivational and influencing skills

Experience

Essential

• Minimum of 2 years in health or social care profession
• Knowledge of primary care
• Experience of working in a multi-disciplinary setting
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
• Experience of administrative duties

Desirable

• Knowledge/familiarity with medical terminology
• Understanding of current issues facing the NHS
• Understanding of health and social care processes
• Experience in use of databases

Qualifications

Essential

• GCSEs Grade A-C in Maths and English or key skills level 2 in Maths and English
• NVQ Level 2 or equivalent

Desirable

• Care certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Healthier South Wirral

Address

Eastham Hall

109 Eastham Village Hall Road

Wirral

Merseyside

CH62 0AF

Employer's website

https://healthiersouthwirralpcn.co.uk/ (Opens in a new tab)