PCN Operations Manager

Job description

Job responsibilities

Primary Care Network (PCN) Operations Manager

PCN Clinical Director / PCN Board

Full-Time

Healthier South Wirral PCN

Key Responsibilities

Strategic Leadership and Operational Oversight

Lead on the development of the PCN Strategic and Operational Plans and manage accordingly, clarifying strategic objectives and priorities for network delivery in line with operational capacity, financial parameters, and contract requirements.

Develop and implement strategies to meet all contractual obligations, including DES and local Enhanced Service targets.

Oversee the delivery of PCN services and ensure they align with NHS Long Term Plan objectives.

Work with member practices to develop collaborative approaches that improve patient outcomes and operational efficiency.

Human Resources Management

Lead on the development of the PCN Workforce Plan and manage accordingly.

Oversee the recruitment, onboarding, and management of PCN staff, including Additional Roles Reimbursement Scheme (ARRS) roles.

Develop and implement HR policies and procedures that support staff well-being, development, and retention.

Conduct appraisals, manage performance issues, and provide leadership to ensure a positive and productive working environment.

Governance, Policies, and Procedures

Lead on the delivery of the PCN Governance Framework, in line with the Network Agreement.

Ensure that the Network Agreement is in line with national guidance and reflective of current service operations.

Ensure all PCN policies and procedures are up-to-date, compliant with current legislation, and reflect best practices.

Develop and review policies related to clinical governance, information governance, and patient safety.

Support member practices in adhering to Care Quality Commission (CQC) standards.

Performance Management

Monitor and evaluate the performance of all PCN services, ensuring KPIs and quality standards are achieved.

Identify areas of underperformance and implement improvement plans in collaboration with stakeholders.

Provide regular performance reports to the PCN Board and Clinical Director.

Financial Oversight

Develop, manage and monitor PCN financial plans, ensuring that budgets are managed effectively and within delegated limits.

Oversee claims for funding and reimbursements, ensuring accuracy and compliance with contractual requirements.

Identify opportunities for additional funding and resource allocation.

Service Development and Innovation

Lead on the design, development, and implementation of new PCN initiatives, ensuring they meet patient needs and align with strategic goals.

Drive continuous improvement across all PCN services, leveraging data and feedback to enhance service delivery.

Ensure compliance with digital and technological innovations, supporting improved patient access and operational efficiency.

Board and Stakeholder Engagement

Lead on the development of the PCN Engagement Plan

Chair PCN Board meetings, ensuring agendas are prepared, actions are followed up, and decisions are communicated effectively.

Build and maintain relationships with key stakeholders, including Integrated Commissioning Board (ICB), and external partners.

Act as a key point of contact for member practices, fostering collaboration and communication.

Key Skills and Competencies

Strong understanding of the NHS framework, including PCN DES specifications and the wider primary care landscape.

Proven ability to manage complex projects and deliver measurable results.

Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams.

Strong organisational and problem-solving skills with attention to detail.

Excellent communication skills, both written and verbal, with the ability to engage with diverse stakeholders.

Financial acumen and experience managing budgets.

Proficient in using data and analytics to inform decision-making and improve outcomes.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience in a relevant field (e.g., business administration, healthcare management).

Experience

Essential

• Experience in operational management, preferably within a healthcare or primary care setting.
• Experience chairing meetings and working collaboratively with boards or committees.
• Familiarity with governance, compliance, and regulatory frameworks in healthcare.
• Knowledge of HR processes, including recruitment, performance management, and employee relations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Healthier South Wirral

Address

Doctors Surgery

Bromborough Village Road

Wirral

Merseyside

CH62 7EU

Employer's website

https://healthiersouthwirralpcn.co.uk/ (Opens in a new tab)