Job summary
The PCN Projects Coordinator provides administrative support for vaccination programmes, assists with project management activities, coordinates patient care across health services, maintains accurate records and documentation, engages with diverse community members, and ensures compliance with safeguarding and quality standards.
Main duties of the job
Vaccination Support - Schedule & manage vaccination appointments, waiting lists & patient communications
Maintain vaccination records, databases & inventory management
Coordinate vaccination deliveries and communicate with practices & PCN teams
Accompany vaccinator to patients' homes providing support
Project Coordination - Assist with project planning, timelines, resource allocation & stakeholder communication
Maintain project documentation, monitor progress, & report on KPIs
Coordinate team members, contractors, & resources to meet deadlines & budgets
Patient Care Coordination - Navigate patients & carers across health & care services
Manage patient appointments, recall programmes & care review meetings
Develop & monitor holistic care plans based on individual patient needs
Administration & Documentation - Input & maintain accurate patient records
Handle patient documentation efficiently & share with relevant professionals
Ensure complete case records following professional guidelines
Community Engagement - Engage respectfully with diverse community members
Ensure patient & family views are incorporated into decision-making processes
Develop links with local voluntary sector organisations & community groups
Safeguarding & Quality - Understand and follow safeguarding protocols for vulnerable individualsIdentify urgent needs and take appropriate action or escalate to team
Use reports to proactively target patient groups and connect them with support services
About us
Huntingdon PCN's vision is to bring GP practices together with other local services to provide the best care in the right place. This role will support Huntingdon PCN which covers 4 GP Practices and have a patient population of just under 47,000 patients. Our values are:
Integrity - We promise to conduct ourselves with the upmost integrity, staying open and honest with colleagues and patients.
Empathy - We strive to take perspective of and feel emotions of another person, taking action to alleviate stress and pain of others showing kindness and care in our approach. Putting ourselves in other peoples shoes, both patients and colleagues, establishing an empathetic connection.
Empowerment - We seek to champion positive relationships and build trust whilst empowering others
Job description
Job responsibilities
JOB SUMMARY
The PCN Projects Coordinator provides administrative support for vaccination programs, assists with project management activities, coordinates patient care across health services, maintains accurate records and documentation, engages with diverse community members, and ensures compliance with safeguarding and quality standards.
RESPONSIBILITIES AND DUTIES TO INCLUDE:
Vaccination Support - Schedule and manage vaccination appointments, waiting lists, and patient communications
Maintain vaccination records, databases, and inventory management including cold storage monitoring
Coordinate vaccination deliveries and communicate with practices and PCN teams
Accompany vaccinator to patients' homes providing support for both practitioner and patient.
Project Coordination - Assist with project planning, timelines, resource allocation, and stakeholder communication
Maintain project documentation, monitor progress, and report on KPIs
Coordinate team members, contractors, and resources to meet deadlines and budgets
Patient Care Coordination - Navigate patients and carers across health and care services, liaising with GP practices and third-party organizations
Manage patient appointments, recall programmes, and care review meetings
Develop and monitor holistic care plans based on individual patient needs
Administration and Documentation - Input and maintain accurate patient records in clinical systems while adhering to data protection legislation
Handle patient documentation efficiently and share with relevant professionals
Ensure complete case records following professional guidelines
Community Engagement - Engage respectfully with diverse community members, translating complex health information into understandable terms
Ensure patient and family views are incorporated into decision-making processes
Develop links with local voluntary sector organizations and community groups
Safeguarding and Quality - Understand and follow safeguarding protocols for vulnerable individuals
Identify urgent needs and take appropriate action or escalate to team
Use reports to proactively target patient groups and connect them with appropriate support services
RECORD KEEPING, INFORMATION COLLECTION AND COMMUNICATION
To ensure data recorded (by post holder and by those staff supervised by post holder) on all electronic systems conforms to necessary policies, processes and protocols.
To be responsible for the accurate maintenance of clinical record keeping and the required communication of individual patient care packages for which the post holder has responsibility.
To be responsible for the accurate recording of information relating to the patients in receipt if care as determined by the PCNs operational policies or when directed by the Clinical Director.
DEVELOPMENT AND SUPERVISION
Participate in clinical audits and research as necessary to own work.
To measure own personal goals ensuring they align to the wider PCN goals and strategic objectives.
To assist service projects as and when required.
PROFESSIONAL AND PCN POLICIES
The post holder must comply with all national, statutory, legislative, professional and local policy.
The post holder should proactively contribute to improve local policy and any changes to improve service or protocols.
To be responsible for the application in practice of the PCNs policies and procedures and the limit of the authority and responsibility the post holder has within these.
To operate within the PCNs standing financial instructions and their application to financial and physical resources.
Job description
Job responsibilities
JOB SUMMARY
The PCN Projects Coordinator provides administrative support for vaccination programs, assists with project management activities, coordinates patient care across health services, maintains accurate records and documentation, engages with diverse community members, and ensures compliance with safeguarding and quality standards.
RESPONSIBILITIES AND DUTIES TO INCLUDE:
Vaccination Support - Schedule and manage vaccination appointments, waiting lists, and patient communications
Maintain vaccination records, databases, and inventory management including cold storage monitoring
Coordinate vaccination deliveries and communicate with practices and PCN teams
Accompany vaccinator to patients' homes providing support for both practitioner and patient.
Project Coordination - Assist with project planning, timelines, resource allocation, and stakeholder communication
Maintain project documentation, monitor progress, and report on KPIs
Coordinate team members, contractors, and resources to meet deadlines and budgets
Patient Care Coordination - Navigate patients and carers across health and care services, liaising with GP practices and third-party organizations
Manage patient appointments, recall programmes, and care review meetings
Develop and monitor holistic care plans based on individual patient needs
Administration and Documentation - Input and maintain accurate patient records in clinical systems while adhering to data protection legislation
Handle patient documentation efficiently and share with relevant professionals
Ensure complete case records following professional guidelines
Community Engagement - Engage respectfully with diverse community members, translating complex health information into understandable terms
Ensure patient and family views are incorporated into decision-making processes
Develop links with local voluntary sector organizations and community groups
Safeguarding and Quality - Understand and follow safeguarding protocols for vulnerable individuals
Identify urgent needs and take appropriate action or escalate to team
Use reports to proactively target patient groups and connect them with appropriate support services
RECORD KEEPING, INFORMATION COLLECTION AND COMMUNICATION
To ensure data recorded (by post holder and by those staff supervised by post holder) on all electronic systems conforms to necessary policies, processes and protocols.
To be responsible for the accurate maintenance of clinical record keeping and the required communication of individual patient care packages for which the post holder has responsibility.
To be responsible for the accurate recording of information relating to the patients in receipt if care as determined by the PCNs operational policies or when directed by the Clinical Director.
DEVELOPMENT AND SUPERVISION
Participate in clinical audits and research as necessary to own work.
To measure own personal goals ensuring they align to the wider PCN goals and strategic objectives.
To assist service projects as and when required.
PROFESSIONAL AND PCN POLICIES
The post holder must comply with all national, statutory, legislative, professional and local policy.
The post holder should proactively contribute to improve local policy and any changes to improve service or protocols.
To be responsible for the application in practice of the PCNs policies and procedures and the limit of the authority and responsibility the post holder has within these.
To operate within the PCNs standing financial instructions and their application to financial and physical resources.
Person Specification
Skills
Essential
- Knowledge and experience in maintaining infection control standards
- Accuracy in data entry and record-keeping
- Competence in using computer systems and software, including electronic health records,
- Understanding of the importance of maintaining patient confidentiality and data protection
Desirable
Personal qualities and attributes
Essential
- Strong organisational skills
- Strong verbal and written communication skills
- Ability to work collaboratively with a multidisciplinary team
- Willingness to adapt to changing circumstances and take on new tasks as required
Desirable
- Ability to identify issues and develop effective solutions in a timely manner.
Experience
Essential
- Experience in a healthcare setting
- Understanding the types of vaccines, storage requirements, and administration techniques
- Experience in maintaining accurate patient records and documentation
- Ability to manage multiple tasks efficiently, prioritise workload, and maintain an organised work environment
- Experience in patient interaction with demonstrated ability to respond appropriately to individual patient needs and circumstances
Desirable
- Knowledge of medical terminology
Qualifications
Essential
- GCSE Mathematics & English (C or above) or equivalent
Desirable
- Administration in Healthcare qualification
Person Specification
Skills
Essential
- Knowledge and experience in maintaining infection control standards
- Accuracy in data entry and record-keeping
- Competence in using computer systems and software, including electronic health records,
- Understanding of the importance of maintaining patient confidentiality and data protection
Desirable
Personal qualities and attributes
Essential
- Strong organisational skills
- Strong verbal and written communication skills
- Ability to work collaboratively with a multidisciplinary team
- Willingness to adapt to changing circumstances and take on new tasks as required
Desirable
- Ability to identify issues and develop effective solutions in a timely manner.
Experience
Essential
- Experience in a healthcare setting
- Understanding the types of vaccines, storage requirements, and administration techniques
- Experience in maintaining accurate patient records and documentation
- Ability to manage multiple tasks efficiently, prioritise workload, and maintain an organised work environment
- Experience in patient interaction with demonstrated ability to respond appropriately to individual patient needs and circumstances
Desirable
- Knowledge of medical terminology
Qualifications
Essential
- GCSE Mathematics & English (C or above) or equivalent
Desirable
- Administration in Healthcare qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
