PCN Care Coordinator for Trinity Surgery

Job description

Job responsibilities

Reception Duties

Respond to all queries and requests for assistance from patients and visitors

Greet patients and direct them from reception into waiting areas

Ensure patients without appointments but in need of urgent consultation are seen according to surgery protocol

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover; ensure procedures are completed

Advise patients of relevant charges for private services, accept payment and issue receipt for same

Enter on computer any requests for home visits and provide a computer print-out

Ensure that any prescriptions requested urgently for the day are passed for action to the repeat prescription clerk or other person as appropriate

Action requests for ambulance transport

Ensure all incoming and outgoing mail is directed appropriately

Ensure reception and waiting areas are kept neat and tidy

Take fees from patients, entering in receipt book and issuing receipts

Ensure sufficient forms and documents are available in Reception

Work safely at all times in accordance with practice policy

The performance of any other reasonable duties requested by the Doctors, Practice Manager, Reception Team Leader or PCN Manager

Operation of the Telephone System

Receive and make calls as required in accordance with surgery protocol

Divert calls and take messages in accordance with surgery protocol

Ensure the system is operational at the beginning of each day and switched over to night service and answerphone operational at the end of the day

Management of Appointment System

Ensure total familiarity with all appointment systems in effect including regular and incidental variations

Ensure appropriate booking of appointments and recalls in line with practice protocol

Signpost patients to appropriate providers following practice protocols

Monitor effectiveness of the system and report any problems or variations required

Administration Duties

Follow practice protocols to actions tasks and emails as appropriate

Provide administration support to clinicians, patients and practice management

Start and End of Day Procedures

Open up premises at the start of each day, switch off alarm system and make all necessary preparations to receive patients

Follow End of Day procedures and ensure preparations for the next working day are complete

Secure premises at end of day, ensure building is totally secure, internal lights off and alarm system activated

Any responsibility identified during the course of the job. This is an evolving role, and the candidate must be flexible and adaptable.

Please do not delay in submitting your application, as we may close the application window earlier than 13 March 2026 if we have a high volume of suitable applications

Person Specification

Other requirements

Essential

• Ability to travel and work across multiple sites with use of own car (business use included on insurance policy)
• Ability to work at other locations including home working if required
• Willingness to work flexibly within the team to cover annual leave or sickness
• Ability to travel within the requirements of the role
• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Access to own transport insured for business use and ability to travel across the locality on a regular basis, including to visit people in their own homes
• Full driving licence with no restrictions and including business insurance cover

Skills, Knowledge and Abilities

Essential

• Ability to work with patients on a 1:1 basis
• Can organise and prioritise workload
• Knowledge of IT systems, including ability to use Word, emails and the internet
• Awareness of GDPR
• Excellent written and verbal skills
• Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone
• Ability to work effectively as part of a team or individually as required
• Able to manage and prioritise own workload
• Able to work accurately with excellent attention to detail

Desirable

• Experience with SystmOne clinical system
• Awareness of Safeguarding Children and Adults

Experience

Essential

• Experience of working in a busy administration role, working with minimal supervision
• Experience of establishing work processes and procedures
• Experience of working within a secure and confidential environment

Desirable

• Experience of working in a healthcare setting
• Experience of inputting accurate and timely data onto electronic systems

Qualifications

Essential

• Educated to GCSE standard or equivalent
• Good command of written English

Desirable

• NVQ qualification level 3 or above in Business Administration or equivalent previous experience

Personal qualities

Essential

• Demonstrable experience of team working
• Ability to withstand sensitive and potentially stressful situations
• A positive attitude and helpful nature
• Able to demonstrate empathy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wisbech Primary Care Network Ltd

Address

Trinity Surgery

29 St. Augustines Road

Wisbech

Cambridgeshire

PE13 3UZ

Employer's website

https://wisbechpcn.co.uk/ (Opens in a new tab)