PCN Care Coordinator

Job description

Job responsibilities

Run audits and searches where necessary to identify patients for review.

Serve as the point of contact for practice staff, providers, care teams, family/caregivers and community resources where indicated, responding with empathy and respect.

Help people manage their care needs by answering queries, making and managing appointments and ensuring that people have good quality written or verbal information relating to their care.

Arrange appointments or patients as directed by clinicians, following identification or urgent and non-urgent clinical needs.

Complete health questionnaires with patients to assess health status and risks of developing certain conditions, and refer where applicable to the relevant healthcare provider.

Refer patients to the appropriate team member and make referrals on behalf of the team.

Monitor referrals to ensure tasks are completed and care delivered by keeping in regular contact.

Signpost patients to appropriate community or local services.

Support the PCN to deliver quality metrics, such as QOF, KPIs and locally commissioned enhanced services.

Collating and reviewing the Impact and Investment Fund data

Where necessary, attend multi-disciplinary team meetings providing administration and documentation as required.

Document and monitor aspects of patient coordination and service delivery, supporting data collection and audit using the practices clinical system.

Work closely with and refer to PCN social prescribing link workers where a patient is identified as potentially benefitting from this service.

Any responsibility identified during the course of the job. This is an evolving role, and the candidate must be flexible and adaptable.

Please do not delay in submitting your application, as we may close the application window earlier than 25 August if we have a high number of applications

Person Specification

Other requirements

Essential

• Ability to travel and work across multiple sites with use of own car (business use included on insurance policy)
• Ability to work at other locations including home working if required
• Willingness to work flexibly within the team to cover annual leave or sickness
• Ability to travel within the requirements of the role
• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Access to own transport insured for business use and ability to travel across the locality on a regular basis, including to visit people in their own homes
• Full driving licence with no restrictions and including business insurance cover

Skills, Knowledge and Abilities

Essential

• Ability to work with patients on a 1:1 basis
• Can organise and prioritise workload
• Knowledge of IT systems, including ability to use Word, emails and the internet
• Awareness of GDPR
• Excellent written and verbal skills
• Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone
• Ability to work effectively as part of a team or individually as required
• Able to manage and prioritise own workload
• Able to work accurately with excellent attention to detail

Desirable

• Experience with SystmOne clinical system
• Awareness of Safeguarding Children and Adults

Experience

Essential

• Experience of working in a busy administration role, working with minimal supervision
• Experience of establishing work processes and procedures
• Experience of working within a secure and confidential environment

Desirable

• Experience of working in a healthcare setting
• Experience of inputting accurate and timely data onto electronic systems

Qualifications

Essential

• Educated to GCSE standard or equivalent
• Good command of written English

Desirable

• NVQ qualification level 3 or above in Business Administration or equivalent previous experience

Personal qualities

Essential

• Demonstrable experience of team working
• Ability to withstand sensitive and potentially stressful situations
• A positive attitude and helpful nature
• Able to demonstrate empathy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wisbech Primary Care Network Ltd

Address

Wisbech Primary Care Network Ltd

7 North Brink

Wisbech

Cambridgeshire

PE13 5JZ

Employer's website

https://wisbechpcn.co.uk/ (Opens in a new tab)