Kett's Oak Primary Care Network

PCN Pharmacy Technician

Information:

This job is now closed

Job summary

Working across a number of GP practice within Kett's Oak Primary Care Network to support the Primary Care Network to ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes.

Main duties of the job

To undertake medicines reconciliation in accordance with practice protocols and to update patients medical records / prescribing accordingly.

To support the achievement of the practices prescribing Quality and Outcomes Framework targets.

Working with the practices to contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures to improve the efficiency and effectiveness of repeat prescribing systems.

To provide advice to GPs, staff and patients in changes to prescribing to support the improvement of prescribing safety, quality and cost effectiveness.

To participate in medication audits.

To assist in the appropriate monitoring and management of prescribing budgets and to liaise with the medicines management team at the CCG.

To prepare evidence based resources and information to support the implementation of rational cost-effective prescribing.

To support the practices to provide, patient information leaflets, medicine awareness; and to undertake community visits as appropriate.

To take a proactive approach to the safe handling of prescriptions, including assessment of risk and making recommendations for improvement.

To advise on the sourcing and safe management of medicines as appropriate.

Be responsible for the organisation, planning and of own workload to meet set deadlines.

About us

Ketts Oak Primary Care Network is a collaboration of the following practices providing enhanced health care for over 65,000 patients in South Norfolk.

  • East Harling & Kenninghall Medical Practice
  • Hingham Surgery
  • Humbleyard Practice
  • Windmill Surgery
  • Wymondham Medical Partnership

Primary Care Networks build on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home.

Ketts Oak Mission Statement and Key ValuesMission statement

To support the resilience of its member practices and promote high quality patient care and supportive workplaces.

Values
  • Good quality healthcare for every person
  • Respectful and collaborative relationships with practices, patients and partner organisations
  • Transparency with partners and patients
  • Valuing and supporting our clinical and non-clinical colleagues
  • Supporting education and career progression of our workforce
  • Promoting effective inductions and welcoming colleagues into practice teams and the PCN
  • Efficient use of resources
  • Promoting equality and valuing diversity

Details

Date posted

10 July 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

W0011-24-0003

Job locations

Doctors Surgery

Market Street

East Harling

Norwich

NR16 2AD


Job description

Job responsibilities

Responsibility for administration

Other duties and responsibilities to be undertaken may include any or all the items in the following list:

Taking messages and passing on information as appropriate.

Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.

Helping to maintain a positive, patient focussed culture.

Helping to maintain a positive, supportive culture across all practices teams.

Any other duties commensurate with this position.

Duties will vary from time to time under the direction of the partners / practice managers dependent on current and evolving practice workload and staffing levels.

Patient services

Assist partners with the appropriate monitoring and management of their prescribing budgets.

To prepare evidence based resources and information to support the medicine management team and all other relevant health professionals in the implementation of rational cost-effective prescribing.

To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.

This will include:

Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Job description

Job responsibilities

Responsibility for administration

Other duties and responsibilities to be undertaken may include any or all the items in the following list:

Taking messages and passing on information as appropriate.

Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.

Helping to maintain a positive, patient focussed culture.

Helping to maintain a positive, supportive culture across all practices teams.

Any other duties commensurate with this position.

Duties will vary from time to time under the direction of the partners / practice managers dependent on current and evolving practice workload and staffing levels.

Patient services

Assist partners with the appropriate monitoring and management of their prescribing budgets.

To prepare evidence based resources and information to support the medicine management team and all other relevant health professionals in the implementation of rational cost-effective prescribing.

To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.

This will include:

Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Experience

Essential

  • Experience of prescribing/clinical systems such as SystmOne
  • Recent previous experience within comparable role in General Practice
  • Previous experience working within a patient facing role

Desirable

  • Experience of working within primary care

Qualifications

Essential

  • NVQ Level 3 Pharmacy Technician
  • ACT qualification
  • Registered with the GPhC as a Pharmacy Technician
Person Specification

Experience

Essential

  • Experience of prescribing/clinical systems such as SystmOne
  • Recent previous experience within comparable role in General Practice
  • Previous experience working within a patient facing role

Desirable

  • Experience of working within primary care

Qualifications

Essential

  • NVQ Level 3 Pharmacy Technician
  • ACT qualification
  • Registered with the GPhC as a Pharmacy Technician

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kett's Oak Primary Care Network

Address

Doctors Surgery

Market Street

East Harling

Norwich

NR16 2AD


Employer's website

https://www.wymmed.co.uk/practice-information/primary-care-network/ (Opens in a new tab)

Employer details

Employer name

Kett's Oak Primary Care Network

Address

Doctors Surgery

Market Street

East Harling

Norwich

NR16 2AD


Employer's website

https://www.wymmed.co.uk/practice-information/primary-care-network/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

PCN Manager

Carl Wyer

carl.wyer@nhs.net

07943539122

Details

Date posted

10 July 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

W0011-24-0003

Job locations

Doctors Surgery

Market Street

East Harling

Norwich

NR16 2AD


Supporting documents

Privacy notice

Kett's Oak Primary Care Network's privacy notice (opens in a new tab)