Senior Care Coordinator

Job description

Job responsibilities

Key Responsibilities:

Core Clinical Function

Provide a welcoming, compassionate, and professional service to all patients.

Offer guidance and reassurance during procedures or assessments.

Ensure patients dignity, privacy, and confidentiality are respected at all times

Aid in identifying patients with highly complex needs who would benefit from intervention

Manage and oversee management and care of service users with highly complex

needs

Produce accurate and timely documentation, conduct and manage the maintenance

of accurate and timely documentation / records on all service users in line with your

Professional Code of Conduct and PCN / Practice policy

Conduct and supervise assessment and observation to ensure appropriate and

timely feedback to the team

Conduct, supervise and oversee risk assessments of the individual highly complex

cases and the potential hazards in the service users environment

Provide professional clinical input at multi-disciplinary meetings i.e. referral /

review / business, professional or safeguarding meetings

Report and document incidents as required and act upon findings as appropriate

Act as a care coordinator in highly complex cases

Assess and review care and support and supervise lower banded staff in this

Process

Phlebotomy, Electrocardiographs (ECG's), Blood pressure monitoring, Carers reviews, NHS Health Checks, Urinalysis Health education including promoting the health benefits of a healthy diet, smoking cessation, weight management, health screening of patients with pre-Diabetes and diabetic foot checks, Ordering of clinical stock, home visits

Shared responsibility for teams' administration of medications, assessment of side effects,

review concordance and clinical effectiveness of medication regime in line with Practice / PCN

policy including

Accurately record patient information on EMIS clinical system

Safe transportation and storage of medicines, checking receipt, storage of

medicines in medicine cupboard

Providing education around the medication prescribed, side effects, actions

and aids to compliance

Provide practical support, guidance and education for services users, carers and

other professionals as required

Provide specialist assessment and intervention commensurate with skills and training

with colleagues where required

Be competent in use of relevant screening and assessment tools, supervise and train lower banded staff in their use

Actively take part in comprehensive assessment, care planning, treatment and review of care

Participate in formulation, delivery and review of individualised evidence-based care / care packages according to NICE guidance including non-medication strategies

Lead in the continuing development of a high-quality service and contribute to local emergency plan, team risk assessment etc. that is underpinned by evidence-based practice, care pathways / packages and NICE

Identify, assess and manage clinical and non-clinical risks / hazards in your area through the completion of the relevant risk assessments and the implementation of risk treatment plans for inclusion in the local and PCN's risk registers

Undertake physical health checks of service users and ensure team act on the findings appropriately

Understand the eligibility criteria and assessment process

Manage and coordinate multi-disciplinary meetings i.e. referral / review / business / handover in conjunction with the Clinical Lead, take a lead role in clinical service development and review

Identify aspects of the service which need to be improved and identify and implement appropriate changes in conjunction with the Clinical Lead

Participate with the Clinical Lead for the recruitment of employees in accordance with PCN Recruitment Policy and NHS Safer Recruitment Guidelines.

In conjunction with the Clinical Lead, work within the available budget of the service and attend regular Performance Management meetings

Work closely with and assist the Clinical Lead with development and implementation of operational / clinical policies contributing to the formulation and review of appropriate policies

Deliver training where appropriate for other professionals

Assist the Team in the evaluation and monitoring of service in conjunction with the Clinical Lead, Clinical Director and PCN Manager

Ensure that the service through the implementation of performance management, all key performance indicators and targets identified by the PCN are met, and adhere to local and government initiatives

Responsible for the coordination and management of the team in providing a safe, effective and holistic clinical service, ensuring the delivery of high quality care packages

Person Specification

Qualifications

Essential

• Educated to NVQ level 2 in Heath and social care in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
• Excellent knowledge of IT systems and software programmes such as Microsoft Outlook, Word, Excel, PowerPoint, MS Teams. In addition, experience of using a range of platforms for promotion content creation.
• Qualified to NVQ level 3
• Qualified in phlebotomy
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
• Knowledge of identifying patients from clinical systems, contacting patients and organising appointments, transport for patients who require
• A good understanding of the objectives and challenges of the PCN pilot

Desirable

• Experience of working as an HCA or care coordinator.
• Ability to assess when cases need to be escalated, stepped down or transitioned to another service, due to safeguarding or parenting capacity concerns, significant changes in need or reaching transition age
• Ability to pull together draft reports, data, and letters.
• Ability to work with operational professionals to deliver robust multi disciplinary and multi-agency care management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitby Coast and Moors PCN

Address

Whitby Group Practice

Rievaulx Road

Whitby

North Yorkshire

YO21 1SD

Employer's website

https://whitbygrouppractice.nhs.uk/ (Opens in a new tab)