PCN Operations and Business Support Officer

Job description

Job responsibilities

About the Role

This role is pivotal in supporting the Clinical Director, PCN Manager and PCN practices in the effective delivery of the PCN contractual obligations, service transformation projects, and administrative operations.

The post holder will coordinate meetings, support project delivery, manage communication flows, assist in workforce administration, and help monitor service and data outcomes in line with population health priorities.Key Responsibilities

Operational & Administrative Support

• Support the PCN team and practices with day-to-day operations and project coordination
• Develop and maintain effective admin systems for PCN initiatives
• Support the delivery of national (DES) and local service specifications
• Represent the PCN at internal and external meetings when required
• Ensure accurate documentation and communication across the network

Project Management

• Lead and support PCN-wide projects, driving innovation and integration
• Produce project reports, evaluations, and funding bids
• Monitor progress, performance, and outcomes
• Bid writing for external funding

Performance Monitoring & Reporting

• Complete and analyse regular performance reports and audits
• Provide insights and suggestions for improvement
• Help resolve any performance issues with relevant teams

Team & People Management

• Line manage key PCN staff including the Administration Hub team
• Support recruitment, onboarding, and development of new roles
• Identify future staffing and training needs

Financial Support

• Assist the PCN Manager with financial tracking and reporting
• Help ensure invoices and payments are processed accurately and on time
• Monitor project budgets and value for money

HR Support

Support recruitment, onboarding, and induction processes across the PCN

Maintain accurate staff records and assist with workforce planning and rota coordination

Coordinate training, development, and staff wellbeing initiatives

Provide first-line HR support and ensure compliance with employment legislation and policies

Stakeholder Engagement

• Build strong relationships with local practices and partners
• Support meetings, events, and communications with stakeholders
• Promote collaborative working and share best practice

Service Development

• Help develop new policies and procedures
• Monitor the effectiveness of new services
• Contribute to quality improvement initiatives

IT and Social media management

Managing and updating social media accounts (Facebook, Instagram)

Creating and scheduling posts with text, images, and videos using tools like Canva.

Helping with basic IT support and working with external tech providers when needed.

What Were Looking For

• Strong organisational and communication skills
• Comfortable managing multiple projects and priorities in a changing environment
• Confident leading teams and working across different organisations
• Keen to learn and grow in a developmental role
• Experience in health, social care or a related setting is desirable

Health and Safety/Risk Management

The post-holder must comply at all times with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

The post-holder is required to travel independently between PCN sites, and to attend meetings etc. hosted by other agencies.

Job Description Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the PCN and member practices.

All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the PCN.

Person Specification

Experience

Essential

• Experience in a senior administrative or operational role
• Experience managing or supervising a team
• Experience working across multiple teams or organisations
• Experience producing reports, returns, or project documentation
• Experience supporting HR processes such as recruitment, onboarding, and staff records management
• Experience coordinating training or workforce development activities

Desirable

• Experience within a primary care, NHS, or healthcare setting
• Experience in service development or quality improvement
• Experience managing budgets and financial processes
• Experience preparing funding applications or writing successful bid
• Experience supporting or delivering service transformation or change management initiatives

Qualifications

Essential

• Educated to degree level or equivalent experience
• Evidence of continued professional development

Desirable

• Relevant qualification in project management or administration (e.g. PRINCE2, ILM, NVQ)

Knowledge and Skills

Essential

• Strong organisational and time management skills
• Excellent written and verbal communication
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to analyse data and performance information
• Understanding of confidentiality, data protection, and information governance
• Demonstrated project management skills, including planning, delivery, and evaluation
• Awareness of the Primary Care Network (PCN) model and NHS structures
• Understanding of HR policies and employment legislation

Desirable

• Familiarity with performance indicators and contract requirements (e.g. DES specifications)
• Experience using digital tools for communication and design (e.g. Canva, social media platforms)
• Understanding of policy development and implementation in healthcare or public sector settings.
• Ability to manage confidential staff information and maintain accurate records

Other Requirements

Essential

• Willingness to travel between PCN sites and attend external meetings as required

Personal Attributes

Essential

• Able to work independently and manage own workload
• Flexible and adaptable in a fast-paced, changing environment
• Strong interpersonal skills, able to build relationships at all levels
• Committed to improving health outcomes and patient care
• Upholds values of equality, diversity, and inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Jurassic Coast Primary Care Network

Address

West Allington

Bridport

Dorset

DT6 5BN

Employer's website

https://www.jurassiccoastpcn.nhs.uk/ (Opens in a new tab)