Receptionist

Job description

Job responsibilities

Reception

Receiving patients, consulting with members of practice team

Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Register new patients, checking all details for accuracy and enter on computer registration link

Taking messages and passing on information

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

General Administration

Processing and distributing paper correspondence received into practice

Process outgoing mail taking to post office and logging in post book

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning

Keeping the reception area, notice boards, leaflet etc. tidy and presentable

Cover sickness/annual leave and work reasonable overtime when required.

Perform any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners.

Undertake statutory and mandatory training as required.

To provide an efficient word processing service for GPs and health professionals as required. This includes the typing of letters, patient referrals, etc. in an accurate and quality manner.

To make appointments, bookings and admissions as required.

To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.

File patient records and correspondence in patient medical records.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To assist with the gathering of information re QOF, Audits, Enhanced service data when required.

To provide cover for members of the team during periods of sickness and annual leave.

Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.

Scanning Duties

Scan patient-related documents onto their medical record using read codes as agreed by the clinical team

Add any additional information about the source of the document

Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information

Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale

Scan all internal paper documents on to the relevant patients record and then store the documents in line with surgery procedures.

Appointment System Management

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.

Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details

Medical Records Management

Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.

Ensure correspondence, reports, results, etc., are filed in correct record.

Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

Processing repeat prescriptions in accordance with practice guidelines

Handing completed repeat prescriptions to patient and checking names and address.

Consultation Room Preparations

Clearing and re-stocking of consulting rooms as required

Consulting rooms prepared in readiness for each consulting session.

Rooms are checked at the end of each consulting session and left tidy and secure.

Person Specification

Qualifications

Essential

• GCSE English & Maths 9 - 3
• NVQ level 2 or equivalent Business/admin or customer service experience

Desirable

• NVQ Level 3 Business/admin
• Experienced GP Receptionist

Experience

Essential

• Experience of care/admin/reception or a desire to learn and gain qualification

Desirable

• Able to use EMIS clinical computing system, however full training is available

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry North Primary Care Network

Address

Doctors Surgery

163 Birmingham Road

Allesley

Coventry

CV5 9BD

Employer's website

https://www.parkleysmedicalpractice.co.uk/ (Opens in a new tab)